Benjamin King
Perrysburg,OH
Summary
Detail-oriented IT professional with extensive experience in technical support, infrastructure management, and compliance, seeking to pivot into cybersecurity. I provide strong skills in risk management, information security, and project leadership. I look to contribute to a secure digital environment and enhance organizational resilience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Expeditus Transport
05.2018 - Current
- Implemented an effective data backup and disaster recovery plan to minimize potential losses due to unforeseen events or security breaches
- Review EDR logs
- Implement Phishing awareness campaigns
- Patch management
- Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions
- Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues
- Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals
- Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives
- Managed life cycle replacement of hardware and software
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments
- Implemented and maintained technology and software budget
- Wrote strategic business plans outlining need for departmental information technology resources
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Championed digital transformation initiatives across the organization by promoting the adoption of new technologies that enhanced operational efficiency.
- Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
Level 1 Tech Support
Buckeye Broadband
04.2017 - 04.2018
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues
- Reduced call resolution time by effectively troubleshooting software and hardware problems
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime
- Consistently received positive feedback from clients for professionalism and expertise displayed during support interactions
- Provided remote support for customers, guiding them through the resolution process step by step
- Utilized various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly
- Streamlined support processes by identifying areas for improvement and implementing necessary changes
- Used ticketing systems to manage and process support actions and requests
Web Developer
Expeditus Transport
02.2017 - 04.2017
- Maintained a proprietary software developed in C# Razor
- Designed and multiply websites in WordPress
- Updating content and design to improve upon SEO, UI, and UX
Education
Bachelor of Science - software engineering utilizing Python, JavaScript, C#, and SQL
Western Governors University
Denver, CO05.2023
Skills
- Technical Support Management
- IT Infrastructure Management
- IT Asset Management
- IT Compliance
Certification
- Comptia A +
- Comptia Sec +
- Comptia Project +
- AWS Cloud Practitioner
Projects
I cloud host and configured a SIEM called Wazuh in an effort familiarize myself with SOC tools. I have configured automated remediation, threat hunting, and file integrity monitoring. Created an Inventory management software.
Timeline
Director of Information Technology
Expeditus Transport
05.2018 - Current
Level 1 Tech Support
Buckeye Broadband
04.2017 - 04.2018
Web Developer
Expeditus Transport
02.2017 - 04.2017
Bachelor of Science - software engineering utilizing Python, JavaScript, C#, and SQL
Western Governors University
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