Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Tractor Supply 2583
02.2022 - Current
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Quality Control Technician
Function Of Beauty
04.2020 - 02.2022
Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
Store Manager
Turkeky Hill
11.2015 - 05.2017
Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Hardlines Assistant Store Manager
Kmart, Sears Holding
06.2007 - 09.2015
Improved sales performance by implementing innovative merchandising strategies and focusing on customer satisfaction.
Enhanced store profitability through effective inventory management, loss prevention measures, and cost control initiatives.
Developed a high-performing team by providing regular training, coaching, and performance feedback to associates.
Ensured excellent customer service standards were consistently met by monitoring associate interactions and addressing issues promptly.
Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
Implemented visual merchandising strategies that attracted customers'' attention and increased overall sales in the hardlines department.
Resolved escalated customer complaints professionally while maintaining composure under pressure situations.
Store Manager
CVS Pharmacy
04.1997 - 06.2007
Maximized sales by creating innovative visual merchandising displays and store layouts.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.