Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Kozlowski

Coal Township,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Tractor Supply 2583
02.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Quality Control Technician

Function Of Beauty
04.2020 - 02.2022
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.

Store Manager

Turkeky Hill
11.2015 - 05.2017
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Hardlines Assistant Store Manager

Kmart, Sears Holding
06.2007 - 09.2015
  • Improved sales performance by implementing innovative merchandising strategies and focusing on customer satisfaction.
  • Enhanced store profitability through effective inventory management, loss prevention measures, and cost control initiatives.
  • Developed a high-performing team by providing regular training, coaching, and performance feedback to associates.
  • Ensured excellent customer service standards were consistently met by monitoring associate interactions and addressing issues promptly.
  • Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
  • Implemented visual merchandising strategies that attracted customers'' attention and increased overall sales in the hardlines department.
  • Resolved escalated customer complaints professionally while maintaining composure under pressure situations.

Store Manager

CVS Pharmacy
04.1997 - 06.2007
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Education

No Degree - Accounting/Pre Law

Lycoming College
Williamsport, PA

Skills

  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Operations Management
  • Employee Scheduling
  • Employee Performance Evaluations
  • Task Delegation
  • Strategic Planning

Timeline

Assistant Manager

Tractor Supply 2583
02.2022 - Current

Quality Control Technician

Function Of Beauty
04.2020 - 02.2022

Store Manager

Turkeky Hill
11.2015 - 05.2017

Hardlines Assistant Store Manager

Kmart, Sears Holding
06.2007 - 09.2015

Store Manager

CVS Pharmacy
04.1997 - 06.2007

No Degree - Accounting/Pre Law

Lycoming College
Benjamin Kozlowski