Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Benjamin Kunkel

Winchester,CA

Summary

Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Manager

Downtown Public House
05.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Enhanced team productivity through effective scheduling and task delegation.

Bartender

Finch Wildomar
07.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender Supervisor

Temecula Creek Inn Golf Resort
07.2021 - 12.2023
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
  • Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
  • Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.

Bartender

1909 Temecula
01.2014 - 01.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Associate of Science - Psychology

Mount San Jacinto Collage
Menifee, CA
06-2012

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Training and mentoring
  • Responsible alcohol service
  • Bar management
  • Staff scheduling
  • Inventory management

Certification

  • TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
  • ServSafe Food Handler's Certification

Timeline

Bar Manager

Downtown Public House
05.2023 - Current

Bartender Supervisor

Temecula Creek Inn Golf Resort
07.2021 - 12.2023

Bartender

Finch Wildomar
07.2020 - Current

Bartender

1909 Temecula
01.2014 - 01.2019

Associate of Science - Psychology

Mount San Jacinto Collage

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Benjamin Kunkel