Benjamin Kwiatkowski
Enfield,CT
Summary
Dedicated manager with documented success in managing retail sales, inventory control, and customer service. Well-versed in running successful department, including opening and closing procedures of the entire store as well. Talented at motivating employees to performance excellence and further their roles. A goal is to always strengthen employees by building good relationships to help ensure team success.
Overview
1
1
Certification
Work History
Frozen food/Dairy sales Manager
Big Y Supermarket Co.
Springfield, MA
- Current
- Effectively lead and manage 10+ employees as well as running store operations
- Ensure consistently high levels of customer excellence at all times
- Involved with creating weekly schedules
- Constantly looking for ways to improve department sales and growth
- Selected to Leadership Development Program
- Voluntarily participate on a peer review panel for employees with company issues
- Successfully perform and create performance evaluations for team members
- Positively build relationships with employees and customers
- Regularly look to improve sales and gross profit towards our bottom line(P&L)
- Resolve escalated customer service issues
- Promote a hardworking, successful team environment through engagement
- Developed sales recap reports
- Merchandise and market local products for best possible sales
- Create the cleanest, safest, and most enjoyable experience for the public
- Accurately plan upcoming sales merchandising
- Successfully manage department supply costs
- Coach and train new recruits
- Create and promote proper organization of department at all times.
Education
Bachelor of Science - Movement and Sport Education
Springfield College
Bachelor of Science - Movement and Sport Education
Elms College
Skills
- Versatile, reliable, and efficient
- Completion of Massachusetts real estate course 2023
- Building customer/employee relationships
- Sales goals
- Profit and loss (P&L)
- Excellent phone and Microsoft Office skills
- Performance evaluation
- Resolving escalated customer service issues
- Sales recap reports
- Merchandising and marketing
- Planning and organization
- Supply cost management
- Coaching and training
- Knowledgeable in MS Office (Excel, Word, PowerPoint) and HTML
- Food safety certification
- Staff Management
- Continuous improvements
Certification
- Food safety certification
- Massachusetts real estate class completion (June 2023)
Activities
- Boys and Girls Club of America - Intern, Teacher, Counselor, Coach (2011-2012)
- Youth basketball coach
- Collegiate athlete
Timeline
Frozen food/Dairy sales Manager
Big Y Supermarket Co.
- Current
Bachelor of Science - Movement and Sport Education
Springfield College
Bachelor of Science - Movement and Sport Education
Elms College
Similar Profiles
Jett ConlinJett Conlin
Grocery Stocker at Big Y SupermarketGrocery Stocker at Big Y Supermarket
Liam SheaLiam Shea
Cashier at Big Y SupermarketCashier at Big Y Supermarket
Spencer GumpperSpencer Gumpper
Front End Clerk at Big Y SupermarketFront End Clerk at Big Y Supermarket
Denise BoucherDenise Boucher
Commercial Real Estate Paralegal at CATICCommercial Real Estate Paralegal at CATIC
Michelle MillerMichelle Miller
Service Advisor at Voss Village CadillacService Advisor at Voss Village Cadillac