Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Laroche

Estero,FL

Summary

Dynamic and versatile psychology graduate with experience in sports coaching, customer service and as a registered behavior technician. Skilled in developing individualized training programs, fostering positive customer and client relationships, and utilizing behavioral interventions to support individuals with diverse needs. Adept at applying psychological principles to enhance performance, promote team collaboration, and ensure effective communication.

Overview

11
11
years of professional experience

Work History

Registered Behavior Technician

Virtus Health
07.2021 - 03.2025
  • Assisted RBTs in successfully implementing and executing chaining to assist clients in completing tasks such as brushing teeth.
  • Promoted positive behavior change by utilizing reinforcement strategies.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded maladaptive behaviors through accurate behavior-consequence data collection, graphs, and session notes.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each clients needs and goals.
  • Developed rapport with clients families, fostering trust and open communication essential to successful treatment outcomes.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Sports Coach

I9 Sports
10.2023 - 01.2024
  • Increased player skill levels with implementation of targeted drills and practice sessions.
  • Promoted sportsmanship, teamwork, and positive attitudes amongst athletes both on and off the field.
  • Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
  • Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
  • Enhanced athlete performance by developing tailored training programs and providing individualized feedback.

Customer Service Staff Member

Publix
06.2014 - 07.2021
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Operated a multi-phone line system while simultaneously processing merchandise returns and exchanges in a timely matter preventing loss and saving the store hundreds of dollars in damages.
  • Handled 100+ calls everyday, with duties including handling any customer complaints and communicating with them which led to resolving any problem that aroused and de-escalating any situation
  • Performed store opening duties including, counting money in the safe and making the register tills to ensure the store had adequate funds.

Education

Bachelor - Psychology

Florida Gulf Coast University
Fort Myers, FL
12.2019

Skills

  • Behavioral Support
  • Social Skills Development
  • Inbound/Outbound Calling
  • Communication Skills
  • Team collaboration
  • Problem Solving
  • Inventory Management
  • Time Management
  • Adaptability
  • Conflict Resolution

Timeline

Sports Coach

I9 Sports
10.2023 - 01.2024

Registered Behavior Technician

Virtus Health
07.2021 - 03.2025

Customer Service Staff Member

Publix
06.2014 - 07.2021

Bachelor - Psychology

Florida Gulf Coast University

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