Benjamin Lauria
Orchard Park,NY
Summary
Dynamic professional with a proven track record at YMCA, enhancing youth development and customer satisfaction through effective problem-solving and excellent communication. Skilled in recreational activities and youth mentoring, demonstrated exceptional teamwork, and organizational abilities. Achieved increased loyalty and positive feedback by prioritizing client needs and fostering strong relationships.
Overview
6
6
years of professional experience
Work History
Child and Youth Worker and Administration
YMCA
West Seneca, NY
01.2021 - Current
- Provided key support to youth.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Assistant
GNC Live Well
Orchard Park, NY
01.2019 - 01.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Communications
University At Buffalo
Amherst, NY05-2026
Skills
- Recreational activities
- Self-care strategies
- Positive reinforcement
- Youth mentoring
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Child and Youth Worker and Administration
YMCA
01.2021 - Current
Sales Assistant
GNC Live Well
01.2019 - 01.2021
Bachelor of Science - Communications
University At Buffalo