Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROWENA GOSGOLAN

Santa Rosa

Summary

I bring experience in customer service, sales, home care aid, and restaurant environments, with a strong focus on helping customers and working efficiently as part of a team. After taking time to care for my family, I am reliable, motivated, and excited to return to work.

Overview

14
14
years of professional experience

Work History

Home Care Aide

Honor
Santa Rosa, CA
01.2020 - 01.2022
  • Provided individualized care for clients with varying needs in accordance with established care plans
  • Assisted with meal preparation, light housekeeping, bathing, dressing, and safe transfers
  • Communicated client updates to family members and documented daily shift notes accurately

Sales Associate

Macys
Santa Rosa, CA
01.2019 - 03.2020
  • Handled customer transactions accurately and efficiently
  • Provided friendly, helpful customer service in a fast-paced retail environment
  • Organized and maintained merchandise displays
  • Restocked inventory and ensured sales floor was orderly
  • Assisted with general cleaning and store upkeep

Sales and Repair Technician

Commatics
Filinvest City Muntinlupa, Philippines
01.2014 - 01.2019
  • Gained hands-on experience in customer service and sales
  • Greeted customers and assisted with the selection and purchase of cell phone accessories
  • Installed accessories and ensured customer satisfaction

Waitress

China Express
Filinvest City Muntinlupa, Philippines
01.2008 - 01.2009
  • Delivered friendly, efficient customer service in a fast-paced restaurant environment
  • Greeted and seated guests while managing high customer volume
  • Took accurate food orders and communicated clearly with kitchen staff

Education

Home Care Aide Certificate - Home Health Care

Tamalpais Adult School
Larkspur, CA
01.2020

High School Diploma - undefined

Matnog National High School
01.2006

Skills

  • Customer service expertise
  • Customer service
  • Reliability and punctuality
  • Teamwork and collaboration
  • Customer assistance
  • Customer follow-up
  • Shelf stocking
  • Money handling
  • Cash register operation
  • Merchandise display
  • Product recommendations
  • Returns and exchanges

Languages

English
Professional Working

Timeline

Home Care Aide

Honor
01.2020 - 01.2022

Sales Associate

Macys
01.2019 - 03.2020

Sales and Repair Technician

Commatics
01.2014 - 01.2019

Waitress

China Express
01.2008 - 01.2009

High School Diploma - undefined

Matnog National High School

Home Care Aide Certificate - Home Health Care

Tamalpais Adult School