Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Lewis

Benjamin Lewis

Newport,North Carolina

Summary

Dynamic Shift Leader at Chick-fil-A with a proven track record in team motivation and customer service excellence. Skilled in cash handling and problem-solving, I enhanced operational efficiency and fostered a cohesive workplace culture. Committed to maintaining high standards, I trained new employees and implemented process improvements to elevate guest satisfaction.

Overview

2026
2026
years of professional experience

Work History

Shift Leader

Chick-fil-A
2022 - Current
  • Assisted team in daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Supported inventory management by organizing stock and maintaining accurate records.
  • Collaborated with team members to deliver exceptional customer service during peak hours.
  • Learned operational procedures and best practices for equipment handling and maintenance.
  • Monitored cleanliness and organization of work areas to promote a safe environment.
  • Engaged in ongoing training to enhance skills in product knowledge and service delivery.
  • Demonstrated flexibility by adapting quickly to changing demands in a fast-paced environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Parking Attendant

Doubletree By Hilton Hotel
05.2016 - Current
  • Provided excellent customer service by addressing guest inquiries promptly.
  • Assisted guests with parking and retrieval of vehicles efficiently.
  • Coordinated with hotel staff to facilitate smooth arrival and departure experiences.
  • Maintained cleanliness and organization of parking facilities consistently.
  • Managed cash transactions accurately for parking fees collected daily.
  • Implemented process improvements to enhance overall guest satisfaction in parking services.
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.

Maintenance Crew Member

CRM
06.2014 - 2022
  • Conducted routine inspections to identify maintenance needs and ensure equipment functionality.
  • Operated hand and power tools for repairs and general maintenance tasks.
  • Assisted in maintaining cleanliness and organization of work areas to enhance safety protocols.
  • Collaborated with team members to complete maintenance projects efficiently and on schedule.
  • Reported issues promptly to management, facilitating timely resolution and service continuity.
  • Supported preventive maintenance efforts by regularly checking equipment performance and reporting findings.
  • Followed routine maintenance checklist.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Replaced worn or broken parts on machines and equipment.

Education

High School Diploma -

West Carteret High School/ CCC
Morehead City, NC
1998

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Customer service focus
  • Conflict resolution
  • Goal setting and tracking

Timeline

Parking Attendant

Doubletree By Hilton Hotel
05.2016 - Current

Maintenance Crew Member

CRM
06.2014 - 2022

Shift Leader

Chick-fil-A
2022 - Current

High School Diploma -

West Carteret High School/ CCC

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