Benjamin Lott
Austin,TX
Summary
Dynamic professional with expertise in operations, client success, and project management. Proven track record of driving business success through innovative strategies and effective leadership. Strong communicator with a resourceful approach to problem-solving and achieving results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Manager
TURN Systems, Inc.
Austin, TX
01.2024 - 03.2025
- Led operations and comprehensive account management for a leading global reuse platform, driving client success and satisfaction for major partners such as Starbucks, Pepsi, Live Nation, and Delta across southern US region.
- Spearheaded the onboarding, implementations, launch and integration of proprietary reuse systems (including smart cups, collection bins, IoT software, and washing technology) for new clients across venues, stadiums, and large-scale events, ensuring seamless adoption and operational efficiency.
- Provided expert onsite and remote support, troubleshooting complex logistical and technical issues related to programs, inventory tracking, and smart device infrastructure, consistently delivering effective solutions.
Technical Training & Implementations Consultant
Benterprise Solutions, LLC
Austin, TX
10.2022 - Current
- Directed the deployment and installation of point-of-sale hardware and software systems across major sports and entertainment venues, reducing labor costs by 40%, and increasing customer satisfaction by 25%.
- Spearheaded the integration of an advanced networking system for a network of over 200 terminals on average per venue, resulting in a reduction of downtime by 60% while boosting operational efficiency to support peak event traffic.
- Orchestrated training sessions for over 100 venue staff on new POS technology, elevating user proficiency rates by 70%, and decreasing onboarding time from 3 weeks to just seven days, significantly enhancing service delivery during events.
Field Implementations Manager, CSM
Bypass Point of Sale
Austin, TX
09.2016 - 10.2022
- Directed end-to-end implementation and deployment of advanced point-of-sale (POS) systems, including hardware, software, and payment solutions, for diverse client environments.
- Developed and delivered comprehensive training programs for client staff, ensuring high user adoption and proficiency in POS functionalities, inventory management, and reporting.
- Provided critical onsite and remote technical support during go-live phases, rapidly resolving operational issues to ensure seamless client transitions and sustained system performance.
- Transitioned to Customer Success, proactively managing client relationships post-implementation to drive long-term engagement, identify upsell opportunities, and ensure ongoing satisfaction and value realization from POS solutions. +100 clients accounting for a $12 million book of business, with a 95% retention rate.
Regional Manager
Verts, Inc.
Austin, TX
08.2012 - 09.2016
- Responsible for the sales growth, strategy, and profitability of 24 accounts in the region with a $1.5MM AUV and a total of $36MM.
- Implemented comprehensive learning and development programs tailored to enhance employee job skills and knowledge across the organization, resulting in a 30% decrease in turnover and improving overall eNPS, captured through various surveying modes.
- Conducted regular assessments and integrated feedback loops into product development, resulting in a 75% improvement in CSAT scores.
Education
BBA - Business Administration
St. Edward's University
Austin, TX01-2010
Skills
- Project management
- Client relationship management
- Operational efficiency
- Technical support
- Process improvement
- Data analysis
Certification
- Lean Six Sigma green belt - IASSC
Timeline
Regional Manager
TURN Systems, Inc.
01.2024 - 03.2025
Technical Training & Implementations Consultant
Benterprise Solutions, LLC
10.2022 - Current
Field Implementations Manager, CSM
Bypass Point of Sale
09.2016 - 10.2022
Regional Manager
Verts, Inc.
08.2012 - 09.2016
BBA - Business Administration
St. Edward's University
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