Benjamin Lozano
Beardstown,IL
Summary
Dynamic Warehouse Operations Lead at Dot Foods Inc. with a proven track record in enhancing efficiency and safety standards. Skilled in problem-solving and team building, I successfully trained new hires and implemented inventory management systems, resulting in improved operational performance and a motivated workforce. Committed to excellence in warehouse operations and employee safety.
Overview
6
6
years of professional experience
Work History
Warehouse Operations Lead
Dot Foods Inc.
06.2023 - Current
- Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
- Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
- Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
- Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
- Enforced compliance with OSHA regulations across all aspects of warehousing activities.
- Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
- Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
- Conducted regular performance reviews for team members, providing constructive feedback for improvement.
- Reduced workplace accidents through strict adherence to safety protocols and regular equipment maintenance.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
CSR/U-BOXR
U-HAUL MOVING AND STORAGE OF Bakersfield Ca
08.2020 - 10.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Asissting Supervisor
Demolution Inc,
05.2019 - 06.2021
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Created and managed project plans, timelines and budgets.
Education
Masters in Bible History - Pastor
Bible Universal
Bakersfield, CA05-2009
High School Diploma -
East Bakersfield High School
Bakersfield, CA11-2008
Skills
- Warehouse safety
- Order picking
- Shipping and receiving
- Load planning
- Problem-solving
- Loading and unloading
- Customer care
- Verbal and written communication
- Heavy lifting
- Collaborative teamwork
- Warehouse operations
- Order picking and processing
- Team building and leadership
- Employee safety
- Team coaching
- Safety standards
- Forklift operations
- Coaching and motivation
- Conflict resolution
- Hiring and training
- Operations management
- Mentoring and training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Warehouse Operations Lead
Dot Foods Inc.
06.2023 - Current
CSR/U-BOXR
U-HAUL MOVING AND STORAGE OF Bakersfield Ca
08.2020 - 10.2023
Asissting Supervisor
Demolution Inc,
05.2019 - 06.2021
Masters in Bible History - Pastor
Bible Universal
High School Diploma -
East Bakersfield High School
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