Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Ludwig

Thornton,CO

Summary

Experienced with route planning and customer engagement to optimize sales routes and maintain high customer satisfaction. Uses effective communication and problem-solving skills to address client needs and build long-term relationships. Track record of reliable performance and commitment to team success.

Overview

26
26
years of professional experience

Work History

Delivery Associate

Optimal Delivery at Altitude
09.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Store Manager

Rocky Mountain Health Advocates
05.2019 - 12.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Assisted in recruiting, hiring and training of team members.

Production Manager

Steam Way International
06.1999 - 08.2009
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Teamed up with leadership to manage recruitment, hiring, and coaching of production personnel.
  • Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
  • Streamlined production processes, significantly reducing downtime and increasing efficiency.
  • Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
  • Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Implemented company policies and procedures to manage personnel.
  • Delivered constructive feedback to enhance employee capabilities.

Route Supervisor

First Choice Coffee Service, Us
08.2009 - 05.2019
  • Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
  • Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
  • Oversaw fleet maintenance schedules to minimize downtime due to mechanical issues while ensuring adherence to budget constraints.
  • Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
  • Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
  • Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
  • Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
  • Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
  • Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
  • Achieved timely deliveries through effective management of driver schedules and load assignments.
  • Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
  • Monitored daily operations to enhance efficiency.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Education

High School Diploma -

Skyview High School
Denver, CO
05.1997

Skills

  • Strong work ethic
  • Excellent customer service
  • Route management
  • Customer relationship management
  • Attention to detail
  • Safe vehicle operation
  • Sales goals
  • Client relations
  • Clean MVR
  • Staff development
  • Needs assessment
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Leadership skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Route navigation
  • Interpersonal skills

Timeline

Delivery Associate

Optimal Delivery at Altitude
09.2022 - Current

Store Manager

Rocky Mountain Health Advocates
05.2019 - 12.2021

Route Supervisor

First Choice Coffee Service, Us
08.2009 - 05.2019

Production Manager

Steam Way International
06.1999 - 08.2009

High School Diploma -

Skyview High School

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