Summary
Overview
Work History
Education
Skills
Flight time
Contact information
Licenses and ratings
Languages
Timeline
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Benjamin Lugonic

Harrisburg,PA

Summary

Experienced Infantryman highly trained in combat operations and tactics. Top-notch professional with extensive experience in aviation industry. Highly skilled in navigating aircraft and adhering to FAA regulations while providing safe, comfortable experience for passengers. Skilled in emergency procedures with aptitude to make quick and decisive decisions under pressure.

Overview

9
9
years of professional experience

Work History

Infantryman (11B)

U.S Army
06.2022 - Current
  • Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
  • Ensured compliance with safety protocols while operating heavy machinery and firearms on base or in the field.
  • Upheld the highest standards of integrity, professionalism, and dedication to duty throughout tenure as an infantryman.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Ramp Operations Manager

Piedmont
03.2022 - 06.2022
  • Conducted regular audits of equipment maintenance logs to minimize downtime due to malfunctions or repairs.
  • Coordinated emergency response efforts during incidents on the ramp area, ensuring timely resolution while minimizing impact on overall operations.
  • Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
  • Improved ramp operations efficiency by streamlining processes and implementing new procedures.
  • Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
  • Maintained detailed records of ramp services performed, enabling accurate billing and reporting.

Line Service Technician

Hangar One Scottsdale
11.2021 - 03.2022
  • Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
  • Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
  • Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
  • Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.

Customer Service Representative

SheltAir LaGuardia
06.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Station Agent

AvFlight
01.2016 - 05.2019
  • Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
  • Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
  • Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
  • Serviced power, air conditioning, cabin interior and other areas of aircraft with efficiency.
  • Operated equipment such as belt loaders, lift trucks, and back carts.

Education

MBA - Aviation Management And Operations

Arizona State University
Tempe, AZ
05.2022

Bachelor of Science - Aeronautical Science

Vaughn College of Aeronautics And Technology
East Elmhurst, NY
06.2020

Skills

  • Squad Movement
  • Team Leadership
  • Operations Management
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organization and Time Management
  • Combat Lifesaving
  • Customer Service
  • Ground Handling

Flight time

287.6 TT

Pilot in Command – 214.7 Night – 18.8
Single Engine- 282.7

 Cross Country - 61.3

 Simulated Instrument - 46.7

 Multi Engine PIC- Multi-Engine Turbine 

Multi-Engine – 4.9
Night PIC - 12.5

 Cross Country PIC - 34.7 

Actual Instrument 2.2

Contact information

17178298674

benjamin.lugonic@vaughn.edu

Licenses and ratings

CPLSE/ W IRA

Languages

Croatian
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Infantryman (11B)

U.S Army
06.2022 - Current

Ramp Operations Manager

Piedmont
03.2022 - 06.2022

Line Service Technician

Hangar One Scottsdale
11.2021 - 03.2022

Customer Service Representative

SheltAir LaGuardia
06.2019 - 03.2020

Station Agent

AvFlight
01.2016 - 05.2019

MBA - Aviation Management And Operations

Arizona State University

Bachelor of Science - Aeronautical Science

Vaughn College of Aeronautics And Technology

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Benjamin Lugonic