Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Benjamin Lulanaj

Yonkers

Summary

Detail-oriented professional with experience in creating a secure and welcoming environment for high-end residential communities. Seeking a Resident Manager position to leverage my exceptional resident relation skills and organizational prowess.

Overview

9
9
years of professional experience

Work History

Concierge

Related
09.2022 - Current
  • Demonstrated a gracious and professional presence, welcoming residents and guests.
  • Managed lobby security, ensuring safety.
  • Maintained a meticulous system for resident packages.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Porter / Handyman

Preferred Management Inc.
10.2024 - 05.2025
  • Applied basic plumbing, electrical, and carpentry knowledge to handle maintenance tasks, including fixing leaks, addressing electrical issues, and performing minor carpentry repairs to ensure building functionality and safety.
  • Prepared apartments for new residents by performing thorough cleaning, inspecting and repairing any maintenance issues, ensuring all appliances and fixtures were in working order, and coordinating any necessary touch-ups or improvements to meet building standards.
  • Regularly inspected and ensured the lobby and common areas were clean, organized, and visually appealing to create a welcoming environment for residents and visitors.
  • Communicated with residents to ensure that their requirements were met and executed other duties as required.

Concierge

Rose Associates
09.2019 - 04.2022
  • Resolved guest inquiries, concerns, and special requests efficiently, ensuring satisfaction and maintaining a high level of guest loyalty.
  • Coordinated and managed building services such as maintenance requests, package delivery, and key distribution, ensuring smooth day-to-day operations.
  • Managed incoming and outgoing packages for residents, ensuring efficient and secure handling of deliveries.
  • Regularly inspected and ensured the lobby and common areas were clean, organized, and visually appealing to create a welcoming environment for residents and visitors.

Sales Associate

BCBG Max Azria Group
03.2016 - 05.2016
  • Provided personalized customer service and maintained the sales floor.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Yonkers Montessori Academy
Yonkers, NY
06-2016

Skills

  • Proficient in Yardi
  • Superlative Resident Relations
  • Exceptional Organizational Skills
  • Attention to Detail
  • Clear and Concise Communication Abilities
  • Multitasking Proficiency

Languages

English
Native or Bilingual
Albanian
Native or Bilingual

Timeline

Porter / Handyman

Preferred Management Inc.
10.2024 - 05.2025

Concierge

Related
09.2022 - Current

Concierge

Rose Associates
09.2019 - 04.2022

Sales Associate

BCBG Max Azria Group
03.2016 - 05.2016

High School Diploma -

Yonkers Montessori Academy

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