Overview
Work History
Education
Skills
References
Timeline
Generic

Benjamin MacDonald

Carrollton,TX

Overview

36
36
years of professional experience

Work History

Process Assistant

Amazon
Coppell, TX
05.2022 - 02.2024
  • Assisted in the development of efficient and effective process protocols.
  • Monitored process performance to ensure compliance with established standards.
  • Operated forklift and electric pallet jack to move inventory throughout the facility and both into and out of truck trailers.
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Provided technical assistance during system upgrades or maintenance activities as needed.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Responsible for daily cycle count to ensure accurate inventory and communicated with Amazon corporate division to place orders for needed supplies.

Warehouse Worker

Amazon
Carrollton , TX
05.2022 - 02.2024
  • Maintained stock levels in accordance with company policies.
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Investigated any reported problems regarding shipping errors or damages.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors and transport companies.

Owner/operator

Myself
Addison, TX
08.2014 - 07.2020
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Call Center Customer Service Representative

Securus Correctional billing services
Carrollton , TX
04.2010 - 06.2014
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Adhered to all company policies and procedures related to customer service.
  • Assisted customers in navigating webpages for online purchases or account setup.
  • Responded promptly to customer inquiries via email or chat systems.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Updated existing customer information as needed in company databases.
  • Demonstrated excellent listening skills while interacting with customers.
  • Utilized problem-solving techniques when resolving challenging customer issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.

General Manager

Borders Books and Music
Plano, TX
07.2001 - 04.2010
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Administered employee discipline through verbal and written warnings.
  • Implemented campaigns and promotions to help with developing goods and services.

Technical Support

Selectron under contract via Hewlett-Packard
Farmers Branch, TX
02.1999 - 06.2001
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Provided technical support first for home users of Hewlett-Packard products and later moved to team that handled businesses and their networks.

Correctional Officer

Denton County Sheriff's Department
Denton, TX
09.1997 - 01.1999
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

United States Marine

United States federal government
29 Palms, CA
10.1987 - 10.1991
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with construction of defensive positions, bridges, and roads.
  • Inspected and maintained combat engineer equipment.
  • Performed demolitions on enemy fortifications and obstacles.
  • Constructed bunkers and foxholes for personnel safety during combat operations.
  • Supervised maintenance of engineering tools and materials.
  • Cleared minefields by locating, marking and detonating explosive hazards safely.
  • Set up booby traps to disrupt enemy movement or activities.
  • Erected barbed wire fences around bases for security purposes.

Education

Some College (No Degree) - Architecture

University of Texas Arlington
Arlington, TX

Some College (No Degree) - General Studies

Richland DCCCD
Dallas, TX

Skills

  • Material Handling
  • Coordinating for trucks to dock and undock
  • Loading and Unloading
  • Storage Organization
  • Inventory Tracking
  • Quality Control
  • Warehouse Organization
  • Shipping and Receiving
  • Picking and Packing
  • Clear Communication
  • Call center experience
  • Punctual and Dependable
  • Forklift Operations
  • Receiving and Processing Shipments
  • Pallet Jacks
  • Dock Leveling
  • Material Loading and Unloading
  • Forklift Operation
  • Stacking and Staging

References

References available upon request.

Timeline

Process Assistant

Amazon
05.2022 - 02.2024

Warehouse Worker

Amazon
05.2022 - 02.2024

Owner/operator

Myself
08.2014 - 07.2020

Call Center Customer Service Representative

Securus Correctional billing services
04.2010 - 06.2014

General Manager

Borders Books and Music
07.2001 - 04.2010

Technical Support

Selectron under contract via Hewlett-Packard
02.1999 - 06.2001

Correctional Officer

Denton County Sheriff's Department
09.1997 - 01.1999

United States Marine

United States federal government
10.1987 - 10.1991

Some College (No Degree) - Architecture

University of Texas Arlington

Some College (No Degree) - General Studies

Richland DCCCD

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Benjamin MacDonald