Benjamin Macias
Indianapolis,IN
Summary
Results-driven FedEx leader with proven experience in store operations, team supervision, inventory control, and peak-season support. Recognized for reliability, integrity, and a positive leadership style. Strong ability to balance customer service, staffing needs, and operational efficiency while supporting team development and company standards.
Overview
14
14
years of professional experience
Work History
Interim Store Manager I
FedEx
Greenwood, USA
12.2025 - Current
- Lead daily store operations to ensure compliance with FedEx standards and performance goals.
- Support store leadership during peak season to maintain service levels and operational efficiency.
- Assist with staffing coverage, workflow coordination, and issue resolution.
Assistant Manager
FedEx Office
Indianapolis, USA
12.2023 - Current
- Oversee front-of-store operations, including shipping services, order production, and customer engagement.
- Supervise team members to ensure consistent service quality and policy compliance.
- Manage consumable counts and retail inventory to prevent shortages and overstock.
- Order printing and packing supplies while maintaining cost control.
- Coordinate package deliveries and resolve customer concerns efficiently.
Program Director
State of Indiana Department of Correction
Pendleton, USA
04.2022 - 12.2023
- Led program operations, budgeting, and performance evaluation for assigned initiatives.
- Developed forecasts, tracked expenses, and ensured efficient use of resources.
- Analyzed operational data to support leadership decision-making.
- Directed program planning efforts to improve outcomes and operational effectiveness.
Interim Store Manager I
FedEx Office
Indianapolis, USA
09.2023 - 11.2023
- Supported store leadership by training and onboarding new team members at a designated training location.
- Managed employee timekeeping and labor allocation to meet business demands.
- Partnered with the Carmel store to coordinate inventory transfers during relocation, ensuring continuity of operations.
Stock Clerk
State of Indiana School for the Blind
Indianapolis, USA
03.2012 - 04.2022
- Managed receiving, inventory accuracy, and order fulfillment operations.
- Identified and resolved inventory discrepancies to maintain system accuracy.
- Prepared and packed shipments in compliance with safety and procedural standards.
- Maintained detailed inventory and transaction records.
Education
Bachelor of Arts - Art, Society, And Science
Butler University
Indianapolis, IN05.2012
Skills
- Store & Operations Management
- Team Leadership & Training
- Inventory & Consumables Control
- Peak Season Support
- Scheduling & Labor Management
- Customer Service Excellence
- Procurement & Supply Ordering
- PIT Operation
- Data Analysis & Reporting
Timeline
Interim Store Manager I
FedEx
12.2025 - Current
Assistant Manager
FedEx Office
12.2023 - Current
Interim Store Manager I
FedEx Office
09.2023 - 11.2023
Program Director
State of Indiana Department of Correction
04.2022 - 12.2023
Stock Clerk
State of Indiana School for the Blind
03.2012 - 04.2022
Bachelor of Arts - Art, Society, And Science
Butler University