Benjamin Mackiewicz
Warren,MI
Summary
Logistics coordinator with expertise in route planning, operational efficiency, and client communication. Experienced in overseeing a high volume of daily dispatch calls and utilizing data insights to drive improvements and resolve service issues effectively.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Priority Waste
Clinton Township, Michigan
07.2024 - Current
- Coordinated routing of waste collection vehicles to optimize service delivery and reduce delays.
- Collaborated with team members to streamline operational processes, resulting in improved workflow efficiency.
- Analyzed data to identify trends and improve operational workflows consistently.
- Addressed client service inquiries and resolved issues promptly to maintain high customer satisfaction.
Linehaul Dispatch Lead
Central Transport, LLC
Warren, MI
03.2022 - 06.2024
- Led process improvements and trained team members to enhance work efficiency.
- Facilitated open communication among team members to foster a collaborative work environment.
- Working on and making excel reports to send out to our nationwide facilities to make sure we are moving trailers to service our customers' needs.
- Coordinated nationwide hotel bookings for road drivers to ensure compliance with legal reset requirements.
Linehaul Dispatcher
Central Transport, LLC
Warren, MI
01.2019 - 03.2022
- Scheduled and dispatched over 150 daily calls based on driver or facility needs.
- Planned and oversaw road driver routes across various territories, ensuring timely and efficient deliveries.
- Monitored field personnel and facilitated driver communication to ensure timely completion of deliveries and accurate reporting of road delays.
- Documented service performance, operational information, and dispatch details in system for accurate record-keeping.
Food Server
Brownies On The Lake
St Clair Shores, MI
07.2017 - 08.2019
- Welcomed guests warmly, delivered beverage orders, and provided menu recommendations to enhance dining experience.
- Monitored guest satisfaction with meals and recommended additional items to boost sales.
- Processed charges, issued table checks, and collected payments, ensuring accurate and efficient transactions.
Customer Service Representative
Central Transport, LLC
Warren, MI
08.2018 - 01.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated customer concerns through effective communication, ensuring a positive service experience.
- Reduced customer service wait times by implementing efficient call routing procedures. to mitigate complaints.
- Tracked and traced customer shipments to provide timely updates and resolve inquiries.
- Made outbound calls to facilities nationwide to address customer questions about shipment delays.
Barback
Rogers Roost
Sterling Heights, MI
09.2013 - 01.2019
- Maintained inventory of bar supplies and stocked work areas for efficient operations.
- Replenished bar glasses, garnishes, and condiments to ensure timely service.
- Restocked beer and liquor after special events to meet customer demand.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Education
Associate in General Education -
Macomb Community College
Warren, MI09-2016
Skills
- Route planning
- Driver Coordination
- Service request management
- Time Management
- Decision Making
- Customer Service
- Effective communication
- Conflict Resolution
Timeline
Logistics Coordinator
Priority Waste
07.2024 - Current
Linehaul Dispatch Lead
Central Transport, LLC
03.2022 - 06.2024
Linehaul Dispatcher
Central Transport, LLC
01.2019 - 03.2022
Customer Service Representative
Central Transport, LLC
08.2018 - 01.2019
Food Server
Brownies On The Lake
07.2017 - 08.2019
Barback
Rogers Roost
09.2013 - 01.2019
Associate in General Education -
Macomb Community College