Open To Work
Benjamin Maddox
DoorDash
Louisville,OH
Work Preference
Desired Job Title
Customer Service RepresentativeForklift OperatorSales Associate – Customer ServiceShare ride DriverDelivery Driver
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCareer advancementPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offWork from home option
35
years of professional experience
Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Excellent at juggling multiple tasks and working under pressure. Self-motivated and able to work unsupervised.
Work History
Customer Service Representative
4 Years 7 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided support to customers via phone, email, and chat platforms ensuring prompt service delivery.
- Maintained accurate records of customer interactions.
Forklift Operator
1 Year 9 Months- Moved product from rack to pick locations to ensure timely order fulfillment
- Assisted Receiving Manager with reworking the receiving area for better workflow
- Basic maintenance on many different types of Forklifts, stand up, sit down, gas and electric lifts
Sales Associate – Customer Service
11 Months- Deliver excellent customer service.
- Assisted customers in locating products and making informed recommendations.
- Loaded customer merchandise to ensure timely and efficient purchases.
- Restocked merchandise to maintain inventory levels and enhance shopping experience.
Share ride Driver
6 Years 2 Months- Transported riders to destinations efficiently and safely
- Ensured vehicle safety and cleanliness for optimal rider experience
- Delivered exceptional customer service to enhance rider satisfaction
- Provide History and Areas of interest
Delivery Driver
1 Year 6 Months- Drove multi-stop routes, ensuring timely delivery of products to various locations.
- Delivered and merchandised national beer products, enhancing brand visibility and customer engagement.
- Delivered products to major grocery stores, convenience stores, casinos, and bars, maintaining strong customer relationships.
- Reported any mechanical problems encountered with vehicles.
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
Delivery Driver
4 Years 9 Months- Drove multi-stop routes, ensuring safe and timely delivery of Hazmat and grocery freight.
- Delivered goods to residential and commercial locations, providing excellent customer service.
- Reported mechanical issues promptly to maintain vehicle safety and reliability.
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
Delivery Driver
3 Years 2 Months- Delivered to residential and commercial locations, ensuring timely and accurate service.
- Drove multi-stop routes, safely delivering Hazmat freight while adhering to safety protocols.
- Maintained logs of working hours, vehicle service, and repair status, ensuring compliance with state and federal regulations.
Owner Operator
4 Years 5 Months- Delivered freight to residential and commercial locations, ensuring timely and safe arrival.
- Drove multi-stop routes, delivering Hazmat and small packages while adhering to safety regulations.
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
- Created and maintained budgets, vehicle and fuel logs.
- Payroll and Tax preparation.
Profiles and Bookings Manager
6 Years 7 Months- Developed and maintained bookings profiles database to enhance data accuracy and accessibility.
- Conducted employee training and performance reviews to support staff development and service quality.
- Oversaw front desk, PBX, and reservation staff to ensure seamless guest experiences and efficient operations.
Education
High School G.E.D.
- Washoe
- Required
Skills
CDL Class A
Defensive driving
Delivery experience
Route delivery operations
Forklift operation
Managerial experience
Effective communication skills
Excellent leadership skills
Customer service
Dispatch coordination
Customer escalation handling
Accomplishments
- Project Development/Management
- Project Lead in the development of Complimentary Policies and Procedures for a Major Casino.
- Managed a team of over One Hundred staff members.
- Used Microsoft Excel to develop Guest Services High-Roller tracking spreadsheets.
- Process Improvement.
- Created new departmental procedures manual.
- Assessed organizational training needs
Timeline
Forklift Operator
Cabinetworks Group
03.2023 - 12.2024Read More
Sales Associate – Customer Service
Lowes
04.2022 - 03.2023Read More
Customer Service Representative
DoorDash
01.2022 - CurrentRead More
Share ride Driver
Lyft/Uber
05.2015 - 07.2021Read More
Delivery Driver
New West Distribution
07.2012 - 01.2014Read More
Delivery Driver
U.S. Food Services
08.2006 - 05.2011Read More
Delivery Driver
Praxair/Wesco/J.W. Welding
06.2003 - 08.2006Read More
Owner Operator
Fed Ex Ground
09.1998 - 02.2003Read More
Profiles and Bookings Manager
Atlantis Casino
04.1991 - 11.1997Read More
Wooster High School
High School G.E.D.
Read More