Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Malambo

Maple Grove,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Independent Contractor

Self-employed
01.2024 - Current
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.

Logistics Coordinator

Advanced Extrusions
12.2021 - 09.2023
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Streamlined inventory management for reduced waste and improved cost control.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stock outs.
  • Implemented warehouse organization systems that increased storage capacity and accessibility.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.

Order Selector

US Foods
09.2019 - 11.2021
  • Enhanced order accuracy by diligently selecting products according to specific customer requirements.
  • Improved order fulfillment speed through efficient navigation of warehouse aisles and accurate product identification.
  • Assisted in inventory management tasks, conducting periodic counts and updating records accordingly.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

IT Specialist (25B)

United States Army National Guard
12.2013 - 12.2019
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Trained junior personnel to improve performance and attain mission-ready status.
  • Enhanced security by implementing firewalls, VPNs, and access control systems.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
  • Configured hardware, devices, and software to set up workstations for users.

Technical Support Representative

Federal Emergency Management Agency, DHS
04.2016 - 08.2019


  • Resolved complex technical problems through effective troubleshooting techniques, and enhancing user experience.
  • Assisted in streamlining internal processes, reducing call wait times, and increasing overall efficiency.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Maintained a 99% user satisfaction survey rating by maintaining First Call Resolution, Abandon Call Percentage, and Incidents Resolved Percentage.

Education

Associate of Arts -

Rio Salado Community College
Tempe, AZ
06.2024

Skills

  • CRM Software
  • Problem-Solving
  • Interpersonal Communication
  • Customer Support
  • Microsoft Office
  • Inventory Management
  • ServiceNow
  • Shipping Documentation

Timeline

Independent Contractor

Self-employed
01.2024 - Current

Logistics Coordinator

Advanced Extrusions
12.2021 - 09.2023

Order Selector

US Foods
09.2019 - 11.2021

Technical Support Representative

Federal Emergency Management Agency, DHS
04.2016 - 08.2019

IT Specialist (25B)

United States Army National Guard
12.2013 - 12.2019

Associate of Arts -

Rio Salado Community College

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Benjamin Malambo