Benjamin Malgioglio
Boca Raton,Florida
Summary
Knowledgeable with strong background in providing welcoming and efficient customer service. Successfully created positive first impressions and facilitated smooth operations in previous roles. Demonstrated excellent interpersonal skills and adaptability in dynamic environments. Results-driven hospitality professional with proven track record of delivering excellent customer service and creating welcoming atmosphere. Known for strong team collaboration and flexibility to meet changing needs. Highly skilled in communication and conflict resolution, fostering positive guest experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Greeter/ Special Services Customer Associate
The Home Depot
12.2018 - Current
- Provided excellent customer and handled various tasks related to customer transactions and inquiries
- My key job responsibilities were greeting customers and assisting them with their questions and needs
- Processed customer online and special orders, returns, and exchanges, cashiering sales
- Answered customer inquiries and complaints
- Resolved issues by communicating with vendors, credit services, other departments in the store while ensuring customers that they would be taken care of and provide solutions to their specific needs
- Assisted with administrative tasks such as filing paperwork, maintain records and updating customer information
- Collaborating with other team members to ensure a positive shopping experience
- Improved customer satisfaction by quickly addressing concerns and ensuring a smooth shopping experience
- Self taught most processes and responsibilities at the customer service desk
- Consistently received positive customer feedback and built long-term relationships with repeat customers
- Was rewarded with palatium Homer award and received a home depot watch that I always will cherish
Outside Garden Sales Associate
The Home Depot
10.2013 - 12.2018
- Responsibilities are helping customers with their gardening and landscaping projects
- Provided specialized knowledge with plant care, watering schedules, and pest control
- Stock shelves, ensure product displays are neat and maintain inventory accuracy
- Assist in special orders, coordinating with vendors and other stores to achieve customer satisfaction
- Having a reputation as a subject matter expert in the department resulting in increased customer loyalty drive sales
- Was awarded a Customer service Superstar homer badge for 2 consecutive years
- Along with many homer badges
- Countless Voice of the Customer accolades
Retail Sales Consultant
AT&T
03.2009 - 09.2011
- Provided excellent customer service, understanding customers needs and explaining, recommending products and services
- Provided knowledge for wireless phones, services, including call and texting plans, accessories and cable services
- Demonstrated features of devices and assisting with account inquiries ensuring customers have a positive experience
- Achieved #1 Sales Consultant for selling the most accessories in all southeast Florida territory
- Consistently meet sales goals and maintained a 100% satisfaction on customer surveys
Education
Associates - Business Administration/Management
St. John's University-New York
01.1983
Skills
- Backup Appliances
- Backup Cashier
- Backup Service Desk
- Floater
- Key Cutters
- Puller
- Training People
- Initiative and Self-motivation
Certification
Florida, Florida Real Estate License (Inactive), United States of America
Applicationinfo
E-mail, True, True
Timeline
Store Greeter/ Special Services Customer Associate
The Home Depot
12.2018 - Current
Outside Garden Sales Associate
The Home Depot
10.2013 - 12.2018
Retail Sales Consultant
AT&T
03.2009 - 09.2011
Associates - Business Administration/Management
St. John's University-New York
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