Benjamin Marchant
Sevierville,TN
Summary
Dynamic bartender and manager with a proven track record at England Food and Entertainment, excelling in customer service and alcohol management. Recognized for enhancing team performance through effective training and fostering a collaborative environment. Highly reliable in cash handling and adept at navigating challenging customer situations, ensuring exceptional service delivery.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender
Three Jimmy’s
03.2021 - 01.2025
- Learned drink preparation techniques and cocktail recipes to deliver high-quality service.
- Assisted in maintaining cleanliness and organization of bar area for optimal efficiency.
- Engaged with customers to provide friendly service and address beverage inquiries.
- Supported team during busy shifts by efficiently managing orders and drink delivery.
- Familiarized with POS systems to process transactions accurately and promptly.
- Helped stock bar supplies, ensuring availability of ingredients for drink preparation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender / Manager
England Food and Entertainment
04.2015 - 09.2018
- Supervised daily bar operations, ensuring compliance with health and safety regulations at Best Italian 1 and 2, as well as Howard's Steak House simultaneously.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained and mentored new bartenders on mixology techniques and customer service standards.
- Developed and implemented inventory management processes to optimize stock levels.
- Fostered positive team dynamics through effective communication and conflict resolution strategies.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Assistant Manager
The Playhouse
04.2009 - 02.2013
- Implemented process improvements that streamlined workflow, reducing service delays and increasing customer satisfaction.
- Coordinated cross-departmental initiatives to align strategic goals with daily operations and enhance collaboration.
- Mentored junior staff in best practices and company policies, fostering a culture of continuous learning and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Computer Mainframe Supervisor
Columbia / HCA Healthcare
05.1998 - 01.2001
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Mentored team members, fostering skill development and improving overall performance.
- Streamlined workflow processes, enhancing efficiency and reducing operational delays.
- Implemented training programs, promoting best practices among staff for consistent execution of tasks.
- Developed standard operating procedures, ensuring clarity in roles and responsibilities across the team.
Education
No Degree - Horticulture Science
Delgado Community College
New Orleans, LANo Degree - Welding
Tennessee Technology Institute
Dickson, TN05-2008
High School Diploma -
Academy For Academic Excellence
Clarksville, TN04-1999
Skills
- Strong multitasking
- Customer service
- Consistently dependable
- Team player attitude
- Approachable demeanor
- Alcohol service management
- Payment processing
- Navigating difficult customer situations
- Service-oriented mindset
- Suggestive selling
- Culinary service
- Highly reliable
Accomplishments
Aside from previously listed work history, I have also owned and operated two of my own businesses, and oversaw / coordinated all operations over as many as 13 employees and apprentices working for me.
-The Green Room Tattoo Lounge (White Bluff, Tn)
-Ramblin' Rose Tattoo & Piercing (Hickory, NC)
Certification
Certified biannually for:
~CPR
~first aid
~bloodborne pathogens
Timeline
Bartender
Three Jimmy’s
03.2021 - 01.2025
Bartender / Manager
England Food and Entertainment
04.2015 - 09.2018
Assistant Manager
The Playhouse
04.2009 - 02.2013
Computer Mainframe Supervisor
Columbia / HCA Healthcare
05.1998 - 01.2001
No Degree - Horticulture Science
Delgado Community College
No Degree - Welding
Tennessee Technology Institute
High School Diploma -
Academy For Academic Excellence
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