Benjamin Maslan
Los Angeles,CA
Summary
Dynamic Account Executive with a proven track record at Brightwheel, excelling in contract negotiation and lead generation. Leveraged CRM software to enhance customer engagement and retention. Demonstrated effective communication and collaboration skills, driving a 20% increase in client satisfaction. Adept at delivering impactful product demonstrations and fostering long-term client relationships.
Overview
10
10
years of professional experience
Work History
Account Executive
Brightwheel
Denver, CO
07.2023 - 11.2024
- Conducted product demonstrations to showcase solutions for potential clients and stakeholders.
- Managed client accounts, ensuring high satisfaction and retention rates.
- Engaged with clients to assess needs and recommend tailored solutions.
- Negotiated contracts to secure profitable outcomes for the company.
- Participated in training sessions on sales techniques and industry regulations.
- Utilized strong verbal communication skills to effectively engage customers and identify requirements.
- Identified customer needs through targeted questioning and provided optimal solutions.
Sales Development Representative II
Brightwheel
Denver, CO
02.2023 - 07.2023
- Conducted outbound prospecting through calls, emails, and social media to identify potential clients.
- Qualified leads by evaluating needs and interests in services offered.
- Scheduled appointments for sales representatives to facilitate follow-up meetings.
- Maintained accurate records of interactions using CRM software, including Salesforce.
- Provided feedback on customer insights to enhance sales processes.
- Developed customized communication strategies for effective audience engagement.
- Tracked progress against goals to measure success and optimize outreach efforts.
- Collaborated with account executives to nurture sales opportunities and drive growth.
Sales Development Representative
Brightwheel
Denver, CO
04.2022 - 02.2023
- Executed targeted outreach through outbound calls and email campaigns to engage potential clients.
- Qualified leads by evaluating needs and interests in services offered.
- Scheduled appointments for sales representatives to enable follow-up meetings.
- Identified prospective customers using cold calling, email strategies, and social media techniques.
- Tracked progress against goals utilizing Salesforce CRM software.
- Conducted cold calls and digital marketing initiatives to acquire new customers.
- Arranged appointments for solution presentations with interested prospects.
Production Manager
Kind Spectrum Labs
Denver, CO
02.2021 - 04.2022
- Coordinated production schedules to meet operational demands and resource availability.
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained team members on equipment usage and production processes effectively.
- Monitored inventory levels and ordered supplies to maintain workflow efficiency.
- Implemented process improvements to enhance productivity and reduce waste.
- Developed training materials for new staff on production protocols and safety measures.
- Collaborated with cross-functional teams to resolve production issues promptly.
- Conducted regular inspections of equipment to ensure proper functioning and maintenance.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
Server/Bartender Shift Manager
Bob's Place
Avon, CO
05.2015 - 02.2021
- Delivered friendly and efficient service to guests in high-volume restaurant environment.
- Accurately took customer orders and communicated special requests to kitchen staff.
- Maintained cleanliness and organization of tables and dining areas during shifts.
- Trained new servers on menu offerings and customer service best practices.
- Managed inventory of supplies, reporting shortages to management proactively.
- Resolved guest inquiries and issues promptly to enhance dining experiences.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Provided exceptional service to large volumes of daily customers.
Education
Bachelor of Science - Innovation And Organization Managment
Colorado State University
Fort Collins, CO05-2019
Associate of Science - Finance
Colorado State University
Fort Collins, CO05-2019
Skills
- Account management and CRM software
- Sales forecasting and lead generation
- Contract negotiation
- Product demonstrations
- Effective communication and collaboration
References
References available upon request.
Timeline
Account Executive
Brightwheel
07.2023 - 11.2024
Sales Development Representative II
Brightwheel
02.2023 - 07.2023
Sales Development Representative
Brightwheel
04.2022 - 02.2023
Production Manager
Kind Spectrum Labs
02.2021 - 04.2022
Server/Bartender Shift Manager
Bob's Place
05.2015 - 02.2021
Bachelor of Science - Innovation And Organization Managment
Colorado State University
Associate of Science - Finance
Colorado State University
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