Benjamin Mathys
Green Bay
Summary
Diligent Prior Authorization Specialist with proven track record in navigating complex healthcare systems and providing timely and accurate completion of prior authorization requests. Successfully facilitated seamless communication between leadership, trainers, other departments, and peers in order help ensure overall team success.
Overview
22
22
years of professional experience
Work History
Prior Authorization Specialist
Navitus
Appleton, WI
08.2018 - Current
- Trained new staff on prior authorization procedures and best practices.
- Maintained adherence to department quality standards while managing complex cases efficiently.
- Provided training to new staff members on the intricacies of various systems, resources, and client plans and their specific prior authorization requirements.
- Supported team members by providing guidance on complex cases requiring detailed understanding of department resources.
Product Merchandiser
Dean Distributing
Green Bay, Wisconsin
06.2011 - 04.2018
- Consult with retail and/or sales staff to determine type of merchandise to be featured and time and place for each display.
- Fill, rotate, and maintain product displays in order to enhance saleability of Anheuser Busch brands.
- Establish and nurture good working relationships with clients and accounts.
- Work independently while ensuring that the highest quality work is completed in an organized and timely fashion.
- Www.deandist.com
Account Management/Customer Service Manager
West Corporation
Green Bay, Wisconsin
07.2015 - 10.2016
- Create and maintain relationships with corporate clients while developing and overseeing the implementation of custom built, long-term telecommunications solutions.
- Develop working knowledge base and presentation techniques for all products offered by AT&T and their partners.
- As Customer Service Manager (promoted Jan 2016), assist corporate clients with issues related to billing and/or technical support.
- Examine complex customer bills and contracts in order to ensure that applicable services are provided as agreed and that customers are billed accurately.
- Assign support team members to work with clients while ensuring that tasks are completed in a timely manner and that all required protocol is followed.
Store Manager
Genesco Inc
Green Bay, Wisconsin
07.2004 - 06.2009
- Plan and direct staffing, training, and performance evaluations to develop and control sales and merchandising programs.
- Monitor customer preferences to determine focus of sales efforts while maintaining a high level of product knowledge and expertise.
- Drive business at the store level by hiring and coaching a professional staff to achieve and exceed sales goals.
- Ensure that every customer receives the highest level of customer service and build relationships that lead to repeat business.
- Responsible for effective management of inventory and company operating systems.
Education
Bachelor of Science - Psychology, Democracy and Justice Studies
University of Wisconsin-Green Bay
Green Bay, WI12-2014
Psychology, Sociology, Experimental Psychology, Abnormal Psychology
Northeast Wisconsin Technical College
Green Bay, WI01-2012
Psychology, Sociology
Milwaukee Area Technical College
Milwaukee, WI01-2011
Skills
- Excellent verbal and written communication skills
- Ability to establish and build working relationships
- Cultural understanding and awareness
- Ability to build rapport with diverse workforce and clientele
- Proficient use of technology
- Microsoft Windows
- Apple Macintosh operating systems
- High aptitude for decision making
- Enthusiastic about solving problems
- Exceptional capacity for learning
- Implementing new information and skills
Timeline
Prior Authorization Specialist
Navitus
08.2018 - Current
Account Management/Customer Service Manager
West Corporation
07.2015 - 10.2016
Product Merchandiser
Dean Distributing
06.2011 - 04.2018
Store Manager
Genesco Inc
07.2004 - 06.2009
Psychology, Sociology, Experimental Psychology, Abnormal Psychology
Northeast Wisconsin Technical College
Psychology, Sociology
Milwaukee Area Technical College
Bachelor of Science - Psychology, Democracy and Justice Studies
University of Wisconsin-Green Bay
Recommendations
- Alison Staudinger, Assistant Professor, Democracy and Justice Studies, University of Wisconsin-Green Bay, 920-465-2443, staudina@uwgb.edu, Benjamin Mathys is one of the finest students I have had the pleasure of teaching, and I wholeheartedly recommend him for any position that requires critical thinking skills, interdisciplinary analysis and concrete knowledge of history, politics and communication. Along with his intelligence, Ben impressed me with his determination to complete his education and manage his time despite concurrent family and work commitments. Ben would be an asset to your organization, and has the capacity for management and strategic visionary roles.
- Brian Otradovec, Sales Execution Coordinator, Dean Distributing Inc., (920) 469-6500 ext. 311, botradovec@deandist.com, I highly recommend Ben Mathys and wish more of my workers were like Ben. He will be greatly missed.