Benjamin McCall
Rosharon,TX
Summary
Dynamic customer service professional with a proven track record at H&R Block, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at utilizing CRM software to improve service quality, demonstrating strong attention to detail and a friendly, positive attitude.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
CS
H&R Block
12.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Bricks & Minifigs
01.2023 - 02.2025
- Assisted customers with product inquiries and order placements to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and issue resolution.
- Maintained accurate records of customer interactions using CRM software to support service improvements.
- Collaborated with team members to streamline processes, improving response times and service quality.
Crew Member
Hawaiian Bros
10.2022 - 02.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment and tools safely and efficiently to prepare menu items consistently.
- Collaborated with team members to maintain cleanliness and organization of workstations during peak hours.
- Assisted in training new crew members on operational procedures and safety protocols.
Education
Associate of Applied Science - Computer Science
Houston Community College
Houston, TXTriad High School
Troy, IL05.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Active listening
- Problem resolution
- Attention to detail
- Verbal communication
- Complaint handling
- Conflict resolution
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Data collection
- Microsoft outlook
Timeline
CS
H&R Block
12.2024 - 04.2025
Customer Service Representative
Bricks & Minifigs
01.2023 - 02.2025
Crew Member
Hawaiian Bros
10.2022 - 02.2024
Associate of Applied Science - Computer Science
Houston Community College
Triad High School