BENJAMIN McCARTY
Yucaipa,CA
Summary
Accomplished Owner offering 20 plus years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Highly motivated professional with entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Store Owner
Anytime Fitness
Corona, CA
10.2020 - Current
- Developed store policies and procedures to ensure customer satisfaction.
- Organized and scheduled staff to maximize efficiency in the store.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Cultivated relationships with customers to promote repeat business.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
- Oversaw the maintenance of all equipment used in the store's operations.
- Directed and managed employees to consistently meet performance targets.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
Store Owner
Anytime Fitness
Redlands, CA
10.2015 - Current
- Developed store policies and procedures to ensure customer satisfaction.
- Organized and scheduled staff to maximize efficiency in the store.
- Created a unique shopping experience for customers by providing personalized service.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Cultivated relationships with customers to promote repeat business.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
- Oversaw the maintenance of all equipment used in the store's operations.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Directed and managed employees to consistently meet performance targets.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Planned promotional campaigns for new products or specials.
- Interviewed, trained and supervised employees.
- Determined pricing for products or services based on costs and competition.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept up-to-date on regulatory changes affecting business operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Owner
Anytime Fitness
Riverside, CA
04.2010 - Current
- Developed store policies and procedures to ensure customer satisfaction.
- Organized and scheduled staff to maximize efficiency in the store.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Ensured compliance with state and local laws regarding business operations.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Monitored competitor activities to stay informed of industry changes.
Store Owner
Anytime Fitness
Beaumont, CA
12.2008 - 05.2016
- Day to Day Operations
- Developed store policies and procedures to ensure customer satisfaction.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
Manager
Fitness 19
Yucaipa, CA
10.2003 - 10.2008
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Valet
San Manuel Casino
Highland, CA
09.2000 - 12.2002
- Greeted customers and opened doors for them upon arrival.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted customers and took car keys to park vehicles in available spots.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
Education
Some College (No Degree) -
Chabot College
Hayward, CASkills
- Customer Experience Management
- Retail Transactions Processing
- Financial Goals
- Purchase Recommendations
- Store Opening And Closing
- Employee Performance Management
- Customer Service Background
- Customer Service
- Customer Assistance
- Store Organization
- Leading Staff Meetings
- Organization
- Staff Scheduling
- Accounting And Finance Reporting
- Financial Tracking
- Profit And Loss Analysis
- Complaint Resolution
- Employee Supervision And Motivation
- Employee Development And Engagement
- Employee Training
- Sales Strategies
- Relationship Building
- Employee Coaching
- Sales
- Budget Control
- Training And Mentoring
Affiliations
- Volunteer regularly at Church
- Coach High School Football at Yucaipa
References
References available upon request.
Timeline
Store Owner
Anytime Fitness
10.2020 - Current
Store Owner
Anytime Fitness
10.2015 - Current
Store Owner
Anytime Fitness
04.2010 - Current
Store Owner
Anytime Fitness
12.2008 - 05.2016
Manager
Fitness 19
10.2003 - 10.2008
Valet
San Manuel Casino
09.2000 - 12.2002
Some College (No Degree) -
Chabot College
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