Benjamin McCloud
IT Systems Technician
Dayton,OH
Summary
Skilled Technician with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
6
6
years of professional experience
Work History
IT Team Lead
Efix IT Solutions
Dayton, Ohio
02.2020 - Current
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with team members to achieve target results.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Independent IT Contractor
McCloud IT
Dayton, OH
01.2019 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
Education in CompTIA A+, Network+ And Security+ - Information Technology
New Horizons Computer Learning Center
Dayton, OH 05.2001 -
Skills
Desktop support
Timeline
IT Team Lead
Efix IT Solutions
02.2020 - Current
Independent IT Contractor
McCloud IT
01.2019 - Current
Education in CompTIA A+, Network+ And Security+ - Information Technology
New Horizons Computer Learning Center
05.2001 -
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