Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin McDonald

Mason

Summary

Driven and coachable professional with experience at 76 Diner and Biggby Coffee, adept at managing high-pressure situations and enhancing customer satisfaction. Demonstrates strong teamwork and communication skills, ensuring efficient workflow and a positive environment. Achieved significant improvements in order accuracy and customer service, showcasing a commitment to excellence and a hardworking attitude.

Overview

3
3
years of professional experience

Work History

Expo Runner

76 Diner
03.2023 - Current
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Assisted cooks with plating dishes, ensuring a visually appealing presentation for guests.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.

Barista

Biggby Coffee
09.2021 - 03.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Associate of Applied Science - Aviation Maintenance Technician

Lansing Community College
Lansing, MI
08-2025

Skills

    Hardworking

    Committed

    Doesn't sugar coat

    Able to lift

    Can work in a team

    Family driven

    Coachable

Timeline

Expo Runner

76 Diner
03.2023 - Current

Barista

Biggby Coffee
09.2021 - 03.2023

Associate of Applied Science - Aviation Maintenance Technician

Lansing Community College

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Benjamin McDonald