Summary
Overview
Work History
Skills
Timeline
Generic

Benjamin Merculief

Dallas,TX

Summary

With a proven track record at Home2 Suites By Hilton Dallas-Frisco, I excel in delivering exceptional guest services and managing reservations efficiently. My expertise in customer service, combined with a knack for fostering positive guest experiences, significantly enhances operational efficiency. I'm recognized for my listening skills and my ability to ensure guest satisfaction. Communicative professional with several years of experience maintaining a high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns, and addressing them with prompt responses. Dependable and punctual collaborator, commended for consistently arriving at work prepared and on time.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Home2 Suites By Hilton Dallas-Frisco
Frisco, TX
11.2022 - Current
  • Scheduled reservations for groups and special events.
  • Assisted with luggage handling for incoming guests.
  • Answered phones, responded to inquiries, and took messages.
  • Inputted guest information into computer system accurately and securely.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified customer credit to establish payment method for accommodations.

Front Desk Agent

Element Hotel
Irving, TX
01.2021 - 08.2021
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Scheduled reservations for groups and special events.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Provided excellent customer service while upholding company policies.

Sandwich Artist

SUBWAY®Restaurants
Little Elm, TX
04.2020 - 07.2020
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Verified orders and bagged items for easy transport.
  • Maintained cleanliness of work area throughout shift.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Housekeeper

The foothills Inn
Rapid City, SD
05.2019 - 03.2020
  • Swept and damp-mopped private stairways and hallways.
  • Emptied trash receptacles throughout the property.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.

Front Desk Agent

The Grand Gateway Hotel
Rapid City, SD
05.2019 - 03.2020
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Verified customer credit to establish payment method for accommodations.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Assisted with check-in and check-out procedures for guests.

Front Desk Agent

Stagecoach hotel and casino
Beatty, NV
11.2018 - 04.2019
  • Scheduled reservations for groups and special events.
  • Answered phones, responded to inquiries, and took messages.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Inputted guest information into computer system accurately and securely.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Cashier

Grocery Outlet Bargain Market
Everett, WA
10.2017 - 09.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers promptly and responded to questions.
  • Stocked shelves with merchandise when needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

CAP Team 1 Associate

Walmart
Everett, WA
01.2017 - 04.2017
  • Increased efficiency through carefully planned workflow.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Assisted customers with locating items on sales floor and in backroom storage areas.
  • Coordinated well-organized restocking to present attractive, full shelves for customers.
  • Recovered products from multiple departments and returned to correct sales floor locations.

Skills

  • Transportation information
  • Guest amenities
  • Registration processing
  • Room assignments
  • Automated telephone systems
  • Safety and security procedures
  • Customer service
  • Listening skills
  • Cash handling
  • Guest services
  • Reservations

Timeline

Front Desk Agent

Home2 Suites By Hilton Dallas-Frisco
11.2022 - Current

Front Desk Agent

Element Hotel
01.2021 - 08.2021

Sandwich Artist

SUBWAY®Restaurants
04.2020 - 07.2020

Housekeeper

The foothills Inn
05.2019 - 03.2020

Front Desk Agent

The Grand Gateway Hotel
05.2019 - 03.2020

Front Desk Agent

Stagecoach hotel and casino
11.2018 - 04.2019

Cashier

Grocery Outlet Bargain Market
10.2017 - 09.2018

CAP Team 1 Associate

Walmart
01.2017 - 04.2017

Similar Profiles

CREATE PROFILE
Benjamin Merculief