Benjamin Michael

Manage day-to-day flight operations which include:

• AOD audit and day-to-day compliance.
• FAA compliance for all operations.
• Safety Above All for all employees and the operation.
• Ontime flight departure of trunk and feeder aircraft.
• Training for all employees.
• TSA and airport compliance.
• Employee scheduling and timecards in Dimensions.
• Managing monthly operating plan (MOP) to ensure productivity goals are exceeded or met.
• Hiring and termination of employees.
• Plan, organize, staff, direct and control the day-to-day operations.
• Coaching for productivity improvements.
• Manage special projects for our operation.
• Manage PSP and SFA promoting a great place to work.
• Manage conveyance of all packages with proper scanning and movement to ensure on time delivery to the customer.
• Protecting the FedEx brand and information to keep it secure.

• Build trains to be in compliance with FRA rules for safe operations on main track operations.
• Follow all FRA rules to ensure safe movement of trains.
• Operated in Cheyenne, Rawlins, and Green River yards, and subdivision.
• Control trains for safe and efficient operation moving customers shipments across the country.

• Started operated this company. Purchased Benny's Burgers, a quick-serve restaurant.
• After purchasing this restaurant, increased revenue 110% over the past owner.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.

This position was an Operations Manager working under special assignment reporting to the Managing Director and included the following projects:

• CSM audit team
• CSM trainer for the district
• Organized and managed 3 safe driving rodeo and employee events for the district.
• Created a job fair for the district employees.
• Mentored and trained 15 new managers which helped them become successful within FedEx.
• Manged a team of 12 people to support the challenged stations in the district saving the company $1,000 a day.
• SME of international shipping for FedEx teaching managers to be knowledgeable in international procedures.
• Worked with management teams during any transition or to define and improve productivity and audit process for stations.

WHHA, Ops Manager, Arvada, CO 11/2010-05/2014.

SAFA, Sr Manager, Santa Fe, NM 01/2009-11/2010.

Special Assignment Ops Manager Mountain District 09/2006-01/2009.

5 Star Award 2006

BKFA, Ops Manager, Denver, CO 09/2004-09/2006.

GCKA, Ops Manager, Garden City, KS 09/2001-09/2004.

Manage day-to-day station operations which include:

• Supervised operations staff and keep employees compliant with company policies and procedures.
• CSM audit process and compliance.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Daily manage sort operations.
• Daily manage onroad operations of couriers.
• Supervise dangerous goods handling.
• Employee scheduling and timecards in FAMIS.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Safety Above All for all employees and the operation.
• Training for all employees.
• Managing monthly operating plan (MOP) to ensure productivity goals are exceeded or met.
• Hiring and termination of employees.
• Plan, organize, staff, direct and control the day-to-day operations.
• Coaching for productivity improvements.
• Manage special projects for our operation.
• Manage PSP and SFA promoting a great place to work.
• Manage conveyance of all packages with proper scanning and movement to ensure on time delivery to the customer.
• Protecting the FedEx brand and information to keep secure.