Benjamin Miller
Plainfield,IN
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
Manager of Operations
FedEx Corporation
Indianapolis, IN
09.2022 - Current
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling and Training
- Implemented systems for tracking operational performance metrics.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Managed team of 40+ employees, conducting performance evaluations and facilitating professional development.
Ramp Transport Driver
Federal Express
Indianapolis, IN
10.2014 - 09.2022
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Delivered and unloaded products, utilizing tractor trailer, ramps, lift gates, pallet jacks and load bars.
- Demonstrated knowledge of DOT requirements related to commercial vehicle operations.
- Provided customer service support when needed at various locations throughout the route.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Loaded and unloaded cargo onto transport vehicles according to weight, size, and type of goods.
- Inspected vehicle for mechanical items and safety issues, reporting any problems to supervisor.
- Followed regular schedule of pickups for individual customers and groups.
- Oversaw and managed loading, unloading, and security of aircraft cargo.
- Obtained signatures needed to complete and process paperwork.
- Logged daily hours into trip reports as required by federal regulations.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Stayed informed of weather conditions along assigned routes to ensure safe travel.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Assisted in the loading and unloading of freight from trucks using pallet jacks or forklifts.
Material Handler
Federal Express
Indianapolis, IN
08.2012 - 10.2014
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Used scanners to track parcel information, condition or receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Transported hazardous materials safely according to established protocols.
- Unloaded cargo from trucks with mechanized equipment.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-1997
Skills
- Cross-functional coordination
- Performance monitoring
- Loss prevention
- Staff recruitment
- Workflow optimization
- Budget management
- Load securement
- Quick reaction time
- Safe driving practices
- Logbook maintenance
- Understanding of traffic laws
- Route planning expertise
- Adaptability to change
- Patience and perseverance
- Equipment monitoring
- Defensive driving techniques
- Hazardous materials handling
Timeline
Manager of Operations
FedEx Corporation
09.2022 - Current
Ramp Transport Driver
Federal Express
10.2014 - 09.2022
Material Handler
Federal Express
08.2012 - 10.2014
High School Diploma -
Warren Central High School
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