Benjamin Milstead

• I revamped the customer service department in Ruston. The day-to-day tracking was still done by paper. I quickly created an excel workbook that made it easier to track roll completion dates, scheduled trucks, and PO statuses that can be viewed by the entire team at Ruston, not just those that have access to StoApps.
• I have increased the timeliness in invoicing work completed and having final reports sent to the customer. This in turn has dramatically reduced the end of month closing times.
• Took ownership of customer issues and followed problems through to resolution.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

• I lead and train a crew that is responsible for the sale of $450,000 worth of product on non-holiday months. I managed the daily tasks and department personnel. I was responsible for making orders, altering prices and conducting inventory. I made the schedule and also forecasts upcoming sales. I was responsible for analyzing numerical data to construct these forecasts and prepare for upcoming weeks and months. I also used technology to create spreadsheets to help me perform large calculations that spanned several months and years.

• I quickly took over the prime shop and increased the quality of the cuts and display. During my time at HEB I was responsible for conducting orders, quality inspection, and excellent customer service. I increased the production, sales, gross profit, and overall efficiency of the department. I helped roll out a new product line for the company. I then became the number one seller and producer of the new product line.

I helped to speed up hourly production. I also helped to increase the gross profit margin. I worked closely with the team to increase efficiency in all aspects of the market. My goal was to increase the cleanliness and sanitation of the department. We did so within a few weeks. The next goal given to me was increase sales and gross profits. With MS Excel I was able to record data, produce forecasts, and let the program do week, month, year, and multiple years' worth of calculations for us. I created spreadsheets to work through all of our normal formulas for us once we entered in our information. This cut inventory time in half, as well as allowed us to forecasts sales accurately.

• I led and trained partners and employees at two different sites. I led staff meetings and conducted accurate and monthly inventories. I kept close records of sales and purchases. I created spreadsheets to increase record keeping capabilities and work production and met all quarterly goals. I increased gross profits from a monthly average of 23% up to an average of 32%. I also grew monthly sales averages from $80 thousand up to $240 thousand, or an increase of $1.92 million a year.