Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Montanez

Mesa,AZ

Summary

Dynamic IT Technician, excelling in hardware installation and technical support. Demonstrated military discipline and critical thinking. Adept at troubleshooting and implementing solutions, ensuring seamless operations and high user satisfaction. Committed to teamwork and delivering exceptional results.

Overview

9
9
years of professional experience

Work History

IT Technician

PCIT / IA Tech Group
02.2021 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Ran cabling and installed data drops for new node installations.
  • Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.

Paralegal Specialist

US Army Reserve
10.2017 - 10.2024
  • Prepared comprehensive trial materials, ensuring cases were well-prepared for court proceedings.
  • Supported attorneys during trials by organizing exhibits, taking notes on witness testimony, and coordinating logistics in the courtroom.
  • Investigated claims and prepared processing documentation.
  • Drafted accurate legal documents such as pleadings, motions, and briefs to effectively present the client''s position.
  • Reduced errors in document production through meticulous proofreading of legal drafts before submission.

Fountain Worker

Aqua Tech Fountain
02.2019 - 09.2020
  • Performed routine maintenance on equipment to ensure smooth operation and reduce downtime due to malfunctions.
  • Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
  • Contributed ideas for menu updates based on popular trends or seasonally available ingredients.
  • Repaired plumbing systems, components, and equipment.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Pulled wire through conduits and through holes in walls and floors.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.

Cashier

Home Depot
03.2016 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

SHADOW MOUNTAIN High School
Phoenix, AZ
05-2019

Skills

  • Hardware installation
  • Technical support
  • Software configuration
  • Military discipline
  • Teamwork and loyalty
  • Critical thinking
  • Wire termination
  • Low-voltage systems
  • Time management
  • IT documentation
  • Email administration
  • Mobile device management

Timeline

IT Technician

PCIT / IA Tech Group
02.2021 - Current

Fountain Worker

Aqua Tech Fountain
02.2019 - 09.2020

Paralegal Specialist

US Army Reserve
10.2017 - 10.2024

Cashier

Home Depot
03.2016 - 01.2018

SHADOW MOUNTAIN High School

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