Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Mooney

New Brighton,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Mod Wash
08.2023 - Current
  • Greeted customers and guided cars into washing and detailing area.
  • Answered customer questions on pricing, products, procedures, and materials used.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Cleaned wash equipment after shift and confirmed proper storage.

Deli Associate

Foodland Markets
08.2022 - 08.2023
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

Customer Service Representative

Family Dollar
01.2022 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.

Customer Café Associate

Speedway Café
05.2018 - 05.2021
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
  • Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.

Lead Line Cook

Brighton Hot Dog Shoppe
09.2015 - 05.2018
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Established and maintained open, collaborative relationships with the kitchen team.
  • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and hot dog grills.
  • Properly portioned and packaged take-out foods for customers.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Computed accurate sales prices for purchase transactions.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Communicated information to customers about product quality, value and style.
  • Unloaded trucks, stocked shelves and trained newly hired employees.

Crew Team Member

McDonald's Restaurant
06.2015 - 09.2015
  • Greeted customers, took orders and assembled orders.
  • Cleaned restaurant according to the restaurant's sanitation procedures and policies.
  • Cooked and prepared orders for packing and serving.
  • Checked equipment to ensure it is working efficiently.
  • Backed up team members in the event of absences and work overload.
  • Checked food, supply stock and maintained inventory.

Education

High School Diploma -

New Brighton High School
New Brighton, PA
2016

Skills

  • Delivers exceptional customer service
  • Excellent multi-tasker
  • Comfortable standing for long time periods
  • Ability to handle fast-paced environment
  • Math calculations aptitude
  • Product promotions
  • Product and Service Sales
  • Microsoft applications proficiency

Timeline

Customer Service Representative

Mod Wash
08.2023 - Current

Deli Associate

Foodland Markets
08.2022 - 08.2023

Customer Service Representative

Family Dollar
01.2022 - 07.2022

Customer Café Associate

Speedway Café
05.2018 - 05.2021

Lead Line Cook

Brighton Hot Dog Shoppe
09.2015 - 05.2018

Crew Team Member

McDonald's Restaurant
06.2015 - 09.2015

High School Diploma -

New Brighton High School

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Benjamin Mooney