Benjamin Moos
Phoenix,AZ
Summary
Results-driven professional with a background in collegiate athletics and higher education, and a former collegiate football player at the University of California, Berkeley. Experienced in stewardship and cultivating long-term relationships, adept at managing portfolios, strengthening client engagement, and driving measurable outcomes. Known for leveraging strong communication skills and consistently delivering results through attention to detail and a passion for helping others succeed.
Overview
3
3
years of professional experience
Work History
Service and Retention Consultant
Arizona State University
Tempe, Arizona
10.2024 - Current
- Facilitated customer service and account management strategies for football, basketball, and baseball season ticket holders, enhancing satisfaction and retention across a $2M+ revenue portfolio.
- Cultivated and maintained long-term relationships with over 1,200 Sun Devil season ticket holder accounts across multiple sports.
- Executed the full renewal lifecycle, leading strategic outreach and follow-up efforts that achieved a 96% client retention rate.
- Partnered with cross-departmental teams to advance strategic initiatives and ensure sustained success for Sun Devil Athletics.
Sports & Youth Programs Graduate Assistant
Washington State University Recreation
Pullman, WA
08.2023 - 05.2024
- Established schedules for nearly 30 intramural sport programs
- Participated in budget allocation discussions for over 25 university affiliated sports clubs
- Responsible for overseeing and scheduling a group of 15 student employees
- Orchestrated interviews and made hiring decisions for intramural officials and supervisors.
- Advised and managed three university affiliated sport clubs
- Maintained office hours to provide direct contact with employees and university recreation stakeholders
Education
M.A. - Sport Management
Washington State University
Pullman, WA05.2024
B.A. - American Studies
University of California, Berkeley
Berkeley, CA12.2021
Skills
- Stewardship
- People Skills
- Team Building
- Relationship Building
- Effective Communication
- Solicitation
Timeline
Service and Retention Consultant
Arizona State University
10.2024 - Current
Sports & Youth Programs Graduate Assistant
Washington State University Recreation
08.2023 - 05.2024
M.A. - Sport Management
Washington State University
B.A. - American Studies
University of California, Berkeley