Overview
Work History
Education
Skills
References
Timeline
Generic

Benjamin Morales

Plainview,TX

Overview

10
10
years of professional experience

Work History

Finance Manager

Pollard Friendly Ford
Lubbock, TX
01.2020 - Current
  • Monitored industry trends in auto financing and recommended changes as needed to stay competitive.
  • Worked closely with other departments within the organization such as sales, marketing, and accounting to ensure efficient operations.
  • Provided training and guidance to new staff members on proper procedures for processing auto finance applications.
  • Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
  • Reviewed documents such as contracts, titles, and insurance policies before approving loans.
  • Identified areas of improvement in existing processes related to auto financing services.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Informed customers of loan application requirements and deadlines.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Fostered a culture of transparency and honesty in all financial dealings to build trust with customers and colleagues.
  • Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
  • Coordinated with sales and service departments to ensure a seamless customer experience from start to finish.
  • Collaborated with management to set financial policies, objectives, and strategies for the dealership.
  • Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
  • Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
  • Developed and maintained strong relationships with banks, credit unions, and other financial institutions.
  • Negotiated with lenders to secure competitive interest rates and financing terms for customers.
  • Ensured compliance with all federal, state, and local regulations governing automotive sales and financing.
  • Utilized financial software and systems to streamline operations and enhance efficiency.
  • Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
  • Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
  • Prepared monthly reports analyzing the performance of the auto finance department.
  • Developed and implemented effective strategies for improving customer satisfaction with auto financing services.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Located and suggested loan packages that met client needs and priorities.
  • Conducted financial presentations and meetings with staff and stakeholders to review performance and set goals.

Automotive Sales Professional

Stanley Ford Lincoln - Brownfield
Brownfield, TX
02.2019 - 01.2020
  • Attended regular training sessions to stay abreast of changes in industry trends and regulations.
  • Handled customer complaints in a professional manner.
  • Developed relationships with customers by providing excellent customer service.
  • Greeted customers and identified their automotive needs.
  • Collaborated with other departments within the organization to facilitate efficient workflow processes.
  • Provided product information, features, and benefits to customers.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Processed transactions quickly and accurately utilizing dealership software programs.
  • Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
  • Collaborated with service department personnel to ensure customer satisfaction.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Performed market research on competitor vehicles and pricing strategies.
  • Participated in trade shows and conventions showcasing dealership's inventory.
  • Advised customers on extended warranties, insurance policies, and other related services.
  • Generated leads through cold calling prospective clients.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Adhered to standards of quality and service and industry regulations.
  • Responded to inquiries from potential customers via email and telephone.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Managed sales negotiations and financing options.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Followed up with customers to build long-term relationships and successful referrals.

Automotive Sales Professional

Permian Ford
Hobbs, NM
08.2018 - 01.2019
  • Maintained customer relationships through follow-up calls and emails.
  • Ensured all paperwork was completed accurately before submitting it for processing.
  • Greeted customers and identified their needs by listening to their inquiries.
  • Negotiated prices with customers and finalized sales contracts.
  • Coordinated delivery of purchased vehicles to ensure timely arrival.
  • Provided excellent customer service throughout the entire buying process.
  • Answered customer questions about service department operations and procedures.
  • Maintained knowledge of current promotions and incentives offered by manufacturers.
  • Followed up with customers after purchase to ensure satisfaction with product or service received.
  • Contacted previous customers regarding new automotive products or services available.
  • Demonstrated the operation of vehicles to potential buyers.
  • Assisted customers in selecting a vehicle that met their budget and needs.
  • Provided information on features, benefits, warranties, and financing options.
  • Attended training sessions to stay up to date on industry trends and developments.
  • Scheduled test drives for prospective buyers at dealership or other locations as requested.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Showcased vehicle features and took customers on test drives in local area.
  • Adhered to standards of quality and service and industry regulations.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Responded to inquiries from potential customers via email and telephone.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.

Internet Sales Manager

Reagor Dykes Ford
Plainview, TX
02.2014 - 08.2018
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Utilized CRM tools to track customer interactions and sales conversions, optimizing for future marketing efforts.
  • Coordinated with IT department to ensure website functionality and user-friendly interface for optimal customer experience.
  • Negotiated product sales and trade-in deals for maximum profit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Scheduled automotive deliveries with vendors and customers.
  • Set and exceeded sales goals and KPIs for marketing campaigns.
  • Created and maintained product listings across various online platforms to maximize exposure and sales.
  • Set and achieved monthly sales targets, contributing to overall company revenue goals.
  • Prepared detailed reports on internet sales performance and presented findings to senior management.
  • Developed email marketing campaigns to engage with existing customers and attract new ones.
  • Managed daily operations of internet sales department, ensuring effective online sales strategies.
  • Collaborated with the marketing team to create compelling online content that promotes sales.
  • Oversaw inventory management for online sales, ensuring product availability and timely delivery.
  • Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
  • Analyzed website traffic and sales data to identify trends and opportunities for improvement.
  • Maintained up-to-date knowledge of digital marketing tools and technologies to enhance sales efforts.
  • Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
  • Trained and supervised internet sales staff, fostering a team-oriented environment.
  • Maintained relationships and followed up with customers.
  • Established and maintained relationships with online sales platforms and vendors to enhance product offerings.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.

Education

High School Diploma -

Plainview High School
Plainview, TX
05-2007

Skills

  • Problem-solving capabilities
  • Interpersonal Relations
  • Regulatory compliance understanding
  • Contract Preparation
  • Terms Definition
  • Product Education
  • Complaint Handling
  • Attention to Detail
  • Customer Relations
  • Credit History Review
  • Analytical and Critical Thinking
  • Problem-solving abilities
  • Professionalism
  • Relationship Building
  • Excellent Communication
  • Adaptability and Flexibility
  • Customer Service
  • Team Collaboration
  • Time Management
  • Basic Mathematics

References

References available upon request.

Timeline

Finance Manager

Pollard Friendly Ford
01.2020 - Current

Automotive Sales Professional

Stanley Ford Lincoln - Brownfield
02.2019 - 01.2020

Automotive Sales Professional

Permian Ford
08.2018 - 01.2019

Internet Sales Manager

Reagor Dykes Ford
02.2014 - 08.2018

High School Diploma -

Plainview High School

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Benjamin Morales