Benjamin Morrison
King,NC
Summary
Dynamic Operations Manager with a proven track record at Story Logistics, excelling in team leadership and operational efficiency. Enhanced employee retention by fostering a positive work environment and implementing effective training initiatives. Skilled in problem-solving and maintaining compliance, driving improved performance outcomes and customer satisfaction through strategic relationship management.
Overview
1
1
Certification
Work History
Operations Manager
Story Logistics
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Business Contact
Gilbrooks Corp.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
High School Diploma -
Southeast Guilford Highschool
Greensboro, NCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Policies and procedures implementation
- Customer relationship management
- Maintaining compliance
- Goal setting
- Client relationships
Certification
DOT certification
Martial Arts
Karate
Muay Thai
Judo
Wrestling
Timeline
Operations Manager
Story Logistics
Business Contact
Gilbrooks Corp.
High School Diploma -
Southeast Guilford Highschool
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