Benjamin Muratovic
Queens,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge/Doorman
Century Management
03.2022 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
Server
Roma View Catering
05.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Biology
St. John's University
Jamaica, NY05.2026
Skills
- Administrative Support
- Quality Assurance
- Customer Service
- Reservation Coordination
- Telephone Etiquette
- Effective Problem Solving
- Training and Mentoring
Certification
- Resident care workshop, Century Management services - November 2022
Languages
Albanian
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
Timeline
Concierge/Doorman
Century Management
03.2022 - Current
Server
Roma View Catering
05.2021 - 06.2022
No Degree - Biology
St. John's University
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