Benjamin Murph
New Braunfels,TX
Summary
Dynamic and collaborative communicator with a Bachelor of Science in Telecommunication & Media Studies and a minor in Economics from Texas A&M University. Adept at building strong relationships, fostering teamwork, and driving results through effective collaboration. Skilled in digital marketing, content creation, and media strategy, with experience leveraging communication tools to engage diverse audiences. Passionate about connecting ideas and people, delivering innovative solutions, and contributing to team success in fast-paced, creative environments.
Overview
5
5
years of professional experience
Work History
Digital Marketing Trainee
Global Tech Experience
08.2023 - 12.2023
- Designed and built an ecommerce website using Shopify .
- Implemented brand guidelines and developed on-brand creative and copy.
- Leveraged best practices to improve conversion and reduce friction.
- Created paid and organic social media content for Instagram & Facebook.
- Sourced influencers and planned a global influencer campaign on TikTok.
- Calculated cost-efficiency metrics, evaluated and reported on campaign performance.
- Created a paid search campaign on Google ads.
- Collaborated with a global team to complete marketing tasks.
Customer Service Representative
Domino's Pizza
06.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Host Trainer
Gristmill
05.2019 - 01.2021
- Streamlined seating process by implementing effective communication strategies among the host team and servers.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
Education
Bachelor of Science - Telecommunication & Media Studies
Texas A&M University
College Station, TX12-2024
Minor - Economics
Texas A&M University
College Station, TX12-2024
Skills
- Interpersonal communication
- Digital communication
- Teamwork and collaboration
- Critical thinking
- Digital marketing
- Customer persona
- Search engine optimization
- E-commerce strategy
- Event planning
Timeline
Digital Marketing Trainee
Global Tech Experience
08.2023 - 12.2023
Customer Service Representative
Domino's Pizza
06.2021 - 08.2021
Host Trainer
Gristmill
05.2019 - 01.2021
Bachelor of Science - Telecommunication & Media Studies
Texas A&M University
Minor - Economics
Texas A&M University
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