Benjamin Narsh

San Angelo,TX

Summary

Dependable professional skilled at forming lasting bonds with clients by carefully addressing needs and fulfilling goals. Perpetually available to address client concerns. Keen to help clients with fitness solutions to perfectly meet their needs while driving individual personal growth.

Overview

years of professional experience

Work History

TCP Software

Solutions Consultant

01.2016 - 08.2023

Job overview

Attended trade shows and seminars to promote products and learn about industry developments.
Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.
Performed proof of concept demonstrations, instructing potential customers on benefits of workforce management software.
Performed detailed research of customer business structures to accurately tailor workforce management software to unique needs of each.

SITEL Worldwide Corporation

Call Center Supervisor

07.2011 - 12.2015

Job overview

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Trained team members on performance metrics and consumer behavior identification.
Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
Assessed performance of different employees and motivated team members to enhance productivity.
Interpreted management directives to establish mandates for administrative staff.
Successfully managed large, diverse staff to meet department and company objectives.

Skills

NASM Certification
Nutrition assessment and planning
Passion for fitness
Activity Planning

Motivational
Fitness instruction
Personal training and coaching
Exercise program design

Availability

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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.

Theodore Roosevelt

Timeline