Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Nelson

Portland,OR

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and customer service best practices.

Overview

7
7
years of professional experience

Work History

On-boarding Coordinator

Home Forward
08.2022 - Current
  • Updated training materials and created a training curriculum to accommodate for hybrid work.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with caseworkers and managers.

Rent Assistance Service Coordinator

Home Forward
07.2018 - 08.2022
  • Administer and maintain HUD voucher participants on the Section 8 voucher program.
  • Maintain a caseload of 360+ clients on Yardi,
  • Calculate clients income to determine rent portions, adding/removing family members from household, and assist families in moving.
  • Monitor, investigate and report tenant and landlord complaints; diffuse crisis situations when necessary, and assist in the resolution.
  • Communicated with clients and service providers to provide updates on work progress.

Qualified Mental Health Assistant- Lead Staff

Cascadia Behavioral Healthcare
06.2017 - 02.2019
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Enter daily notes, billable notes, and monthly progress notes into an electronic health records database.

House Coordinator

Harmony Homes
05.2016 - 04.2017
  • Completed schedules, shift reports, and completed medication reports.
  • Arranged transportation to and from Doctors appointments.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

Bachelor of Science - Social Work

University of St. Thomas
St. Paul, MN

Skills

  • Auditing Tasks
  • Coordinating with Supervisors
  • Implementation Strategies
  • Best Practice Implementation
  • Workforce Improvements
  • Status Reports

Timeline

On-boarding Coordinator

Home Forward
08.2022 - Current

Rent Assistance Service Coordinator

Home Forward
07.2018 - 08.2022

Qualified Mental Health Assistant- Lead Staff

Cascadia Behavioral Healthcare
06.2017 - 02.2019

House Coordinator

Harmony Homes
05.2016 - 04.2017

Bachelor of Science - Social Work

University of St. Thomas

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Benjamin Nelson