Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin NElson

Bonney Lake,WA

Summary

Innovative and goal-oriented Management professional committed to team unification and collaboration. Drives company growth through developing scalable habits, empowering team members, and providing clear expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

R&D Manager

Puget Systems
01.2022 - Current
  • Weighed company missions against broader stakeholder views to develop new solutions.
  • Oversaw component and system level qualification process to improve efficiency and company comprehension.
  • Responsible for laptop, desktop, workstation, and server product lines.
  • Created and maintained SOPs to define specifications and determine equipment capabilities.
  • Supported collaborative projects and worked closely with technical partners to deliver against portfolio roadmaps.
  • Partnered with sales, marketing, and business development to identify new product opportunities, manage project portfolio and work assignments.
  • Developed and implemented plans to qualify alternate suppliers or new materials for manufacturing.
  • Liaised with key stakeholders to understand business requirements and expectations and develop strategic direction to R&D performance materials.

Technical Support Manager

Puget Systems
06.2017 - 01.2022
  • Implemented and Maintained KPIs to measure customer satisfaction and retention rates.
  • Developed and implemented training initiatives for new hires.
  • Managed customer contact center with 10 support representatives.
  • Oversaw in-house repair department for issues that weren't able to be solved remotely.
  • Identified computer hardware and workflow issues, performing troubleshooting techniques for resolution.

Sales Representative

Enterprise Rent-A-Car
06.2016 - 06.2017
  • Employed value add sales tactics to generate 10% higher store profits from previous year.
  • Onboarded 5 new managed accounts and generated repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

Bachelor of Arts - Business Management

Western Washington University
Bellingham, WA
06.2016

Skills

  • Agile Project Management
  • Vendor Relationships
  • Procurement
  • Inventory Management
  • Employee Development
  • Cost and Budget Control
  • Process Improvement
  • Training and Development

Certification

CompTIA A+

PMI - PMP

Timeline

R&D Manager

Puget Systems
01.2022 - Current

Technical Support Manager

Puget Systems
06.2017 - 01.2022

Sales Representative

Enterprise Rent-A-Car
06.2016 - 06.2017

Bachelor of Arts - Business Management

Western Washington University
Benjamin NElson