Innovative and goal-oriented Management professional committed to team unification and collaboration. Drives company growth through developing scalable habits, empowering team members, and providing clear expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
R&D Manager
Puget Systems
01.2022 - Current
Weighed company missions against broader stakeholder views to develop new solutions.
Oversaw component and system level qualification process to improve efficiency and company comprehension.
Responsible for laptop, desktop, workstation, and server product lines.
Created and maintained SOPs to define specifications and determine equipment capabilities.
Supported collaborative projects and worked closely with technical partners to deliver against portfolio roadmaps.
Partnered with sales, marketing, and business development to identify new product opportunities, manage project portfolio and work assignments.
Developed and implemented plans to qualify alternate suppliers or new materials for manufacturing.
Liaised with key stakeholders to understand business requirements and expectations and develop strategic direction to R&D performance materials.
Technical Support Manager
Puget Systems
06.2017 - 01.2022
Implemented and Maintained KPIs to measure customer satisfaction and retention rates.
Developed and implemented training initiatives for new hires.
Managed customer contact center with 10 support representatives.
Oversaw in-house repair department for issues that weren't able to be solved remotely.
Identified computer hardware and workflow issues, performing troubleshooting techniques for resolution.
Sales Representative
Enterprise Rent-A-Car
06.2016 - 06.2017
Employed value add sales tactics to generate 10% higher store profits from previous year.
Onboarded 5 new managed accounts and generated repeat business.
Trained and mentored new sales representatives.
Retained excellent client satisfaction ratings through outstanding service delivery.