Benjamin Nelson
Louisville,KY
Summary
Accomplished Service Manager at Ziebart, adept in client communication and expert installation, significantly enhancing customer satisfaction and operational efficiency. Leveraged diagnostic abilities and workshop organization skills to exceed project expectations, demonstrating a commitment to excellence and a results-driven approach.
Overview
26
26
years of professional experience
Work History
Mobile Welder Assistant
Tim McLane Mobile Welding
08.2021 - Current
- Enhanced weld quality by preparing materials, cleaning surfaces, and removing old welds as necessary.
- Supported lead welder in meeting project deadlines through efficient preparation of materials for various welding processes.
- Contributed to accurate project completion by reading and interpreting blueprints, schematics, and work orders.
Installer
Ziebart
07.2017 - 07.2021
- Ensured compliance with local laws and regulations by staying informed on changes in tinting guidelines and restrictions.
- Collaborated with team members to complete large-scale fleet projects in a timely manner, ensuring client deadlines were met.
- Contributed to a positive workplace environment through effective communication with team members, fostering collaboration and teamwork.
Warehouse Worker
JJ Taylor Distributing
09.2016 - 07.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated forklifts and material moving equipment to receive and transport items from various warehouse locations.
Service Manager
Ziebart
06.2009 - 09.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Installer
Ziebart
06.2001 - 06.2009
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
Delivery Driver
Broadway Pizza
06.1998 - 06.2001
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Education
High School Diploma -
Woodbury High School
Woodbury, MN06.2000
Skills
Workshop Organization
Client Communication
Film Application
Expert Installation
Diagnostic abilities
Car detailing
Installing accessories
Customer Consultation
Window glass replacement
Timeline
Mobile Welder Assistant
Tim McLane Mobile Welding
08.2021 - Current
Installer
Ziebart
07.2017 - 07.2021
Warehouse Worker
JJ Taylor Distributing
09.2016 - 07.2017
Service Manager
Ziebart
06.2009 - 09.2016
Installer
Ziebart
06.2001 - 06.2009
Delivery Driver
Broadway Pizza
06.1998 - 06.2001
High School Diploma -
Woodbury High School
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