Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Benjamin Newcomer

Westchester,OH

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

22
22
years of professional experience

Work History

Showroom Manager

Hanson Audio Video
01.2021 - Current
  • Showroom management, including overseeing daily business operations, analyzing accounting and financial data, personnel scheduling, and arbitration.
  • Managed custom projects by completing initial quotes, design and sample requests.
  • Generated personal sales to meet or exceed established sales goals.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Kept showroom expenses appropriate and reasonable to drive operational efficiency.
  • Devised technical strategies, created system designs and developed presentation materials for vendor events.

Adjustment Associate

Maple Leaf Strings
11.2019 - 01.2021
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Facility Director

TriHealth
08.2007 - 09.2012
  • Oversaw team of five offering services from phlebotomy, DEXA, and echo-cardiogram.
  • Liaised between two physician practices and TriHealth for direct tertiary patient care.
  • Determined effective maintenance schedules to keep equipment and systems running smoothly.
  • Applied safety knowledge, codes understanding and project management skills to complete tasks quickly and with minimal down time.
  • Served as point of contact for internal and external customers seeking support and information.

E-View Consultant

Merck-Medco, Express Scripts
01.2005 - 05.2005
  • Assisted front-end pharmacy in filling electronic prescriptions via fax database reference eligibility programs.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.

Customer Service Representative

Magellan Behavior Health
01.2002 - 10.2002
  • Maintained managed mental health benefit accounts with Anthem, Blue Cross Blue Shield, Humana, Aetna and others.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed claim reports in coordination with resident claims department.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Mycology

Arizona State University
Tempe, AZ
03.2028

No Degree - Chemistry

Miami University
Oxford, OH
06.2003

High School Diploma -

Ross High School
Hamilton, OH
06.1999

Skills

  • Incidents Management
  • Document Control
  • Organizational Management
  • Contract Management
  • Data Analysis
  • Arbitration
  • Vendor Relations
  • Customer Retention
  • Customer Service
  • Performance Reporting
  • Process Improvement
  • Project Planning and Development

Accomplishments

  • Business Development: - Spearheaded development of tertiary care facility for two physician practices. Established and managed partner relationships on a daily basis. Developed new patient management strategy which reduced patient wait time by %50+ and lowered company costs into the millions over two years.

Timeline

Showroom Manager

Hanson Audio Video
01.2021 - Current

Adjustment Associate

Maple Leaf Strings
11.2019 - 01.2021

Facility Director

TriHealth
08.2007 - 09.2012

E-View Consultant

Merck-Medco, Express Scripts
01.2005 - 05.2005

Customer Service Representative

Magellan Behavior Health
01.2002 - 10.2002

Bachelor of Science - Mycology

Arizona State University

No Degree - Chemistry

Miami University

High School Diploma -

Ross High School

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Benjamin Newcomer