Benjamin Newman
Bartender
Bethlehem,PA
Summary
Experienced RAMP certified Bartender/Server with over 3 years of diverse experience in delivering exceptional customer service and leading teams. Skilled in developing upselling strategies and managing bar operations to drive customer satisfaction and repeat business. Strong organizational and multitasking abilities to train staff and optimize workflow, resulting in reduced wait times and improved service efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
The Clubhouse Grille
05.2024 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
Applebee's Bar & Grill
10.2023 - 05.2024
- Streamlined restaurant operations for enhanced table turnover
- Implemented strategies reducing wait times by 10%
- Fostered a supportive work environment through team mentorship
- Applied detail-oriented approach to customer service
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Contributed to a team-focused atmosphere, boosting overall service levels
- Ensured customer satisfaction, fostering loyalty and repeat business
- Streamlined bar operations, enhancing service speed and customer experience
Team Lead I
Saxbys
05.2018 - 09.2018
- Resolved team disputes with inventive problem-solving methods
- Headed Saxbys' team operations, encouraging a cooperative and energetic work setting
- Applied innovative inventory management tactics, resulting in a 15% enhancement
Barista
Saxbys
07.2017 - 08.2018
- Leveraged analytical skills to understand customer preferences
- Utilized problem-solving abilities to mitigate supply shortages
- Demonstrated collaborative approach in supporting team members
Education
Bachelor's - Business Administration, Marketing/Supply Chain Management
Temple University
05.2018
Skills
- Safe service compliance
- Mixology
- Bar restocking
- Basic accounting
- Customer service expertise
- RAMP Certified
- Hospitality and accommodation
- Complex Problem-solving
- Anticipating guest needs
Hobbies and Interests
- Fantasy Sports
- Reading books
- Cooking
- Spending Time with My dogs
Personal Information
Title: Bartender/Server
Certification
Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeGig WorkContract WorkImportant To Me
Work-life balanceFlexible work hoursTimeline
Bartender
The Clubhouse Grille
05.2024 - Current
Server/Bartender
Applebee's Bar & Grill
10.2023 - 05.2024
Team Lead I
Saxbys
05.2018 - 09.2018
Barista
Saxbys
07.2017 - 08.2018
Bachelor's - Business Administration, Marketing/Supply Chain Management
Temple University
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