Benjamin Nolla
West Mifflin,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Waiter
Texas Roadhouse Restaurant
10.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waiter
Buffalo Wild Wings Bar And Grill
04.2021 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Waiter
Bob Evans Restaurant
12.2019 - 04.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Party City
01.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Accounting And Business Management
Community College of Allegheny County
Pittsburgh, PA05.2026
High School Diploma -
West Mifflin Area High School
West Mifflin, PA05.2022
Skills
- Guest Inquiries
- Seating Assignment Preparation
- Price Memorization
- Accurate Money Handling
- Daily Specials Memorization
- Quality Control
- Sales Techniques
Timeline
Waiter
Texas Roadhouse Restaurant
10.2022 - Current
Waiter
Buffalo Wild Wings Bar And Grill
04.2021 - 10.2022
Waiter
Bob Evans Restaurant
12.2019 - 04.2021
Sales Associate
Party City
01.2018 - 12.2019
No Degree - Accounting And Business Management
Community College of Allegheny County
High School Diploma -
West Mifflin Area High School
Similar Profiles
Carter KroskyCarter Krosky
Server at Texas Roadhouse RestaurantServer at Texas Roadhouse Restaurant
Derrick WilsonDerrick Wilson
BOH Team Member at Texas Roadhouse RestaurantBOH Team Member at Texas Roadhouse Restaurant
Gracie CarlsenGracie Carlsen
To-Go Server and Host at Texas Roadhouse RestaurantTo-Go Server and Host at Texas Roadhouse Restaurant
Makenzie StratfoldMakenzie Stratfold
Food and Beverage Server at Texas Roadhouse RestaurantFood and Beverage Server at Texas Roadhouse Restaurant
Summer TaylorSummer Taylor
Skilled Caregiver at Voices For IndependenceSkilled Caregiver at Voices For Independence