Benjamin Nutt
Laramie,WY
Summary
Serviced-focused General Manager with 20+ years of experience in the food, restaurant, and hospitality service industries. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs, while monitoring, mentoring and enhancing employee engagement to boost performances that have positive impacts to successful business. Sales leader with sound judgment, good planning abilities, interpersonal communication strengths, and strong problem solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Altitude Chophouse & Brewery
03.2006 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
General Manager
Lovejoy's Bar & Grill
01.2017 - 12.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and implemented new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Built and leveraged community relationships to drive business and maximize loyalty programs.
Education
Bachelor of Science - Business of Administration
University of Wyoming
Laramie, WY05.2008
Associate of Applied Science - Business Administration
Northwest College
Powell, WY05.2003
High School Diploma -
Hernando High School
Brooksville, FL05.1996
Skills
- Staff Training and Development
- Global Solutions
- Process Improvement
- Labor and Food Cost Control
- Food Safety and Sanitation
- Complex Problem-Solving
- Suggestive Selling
- Service Delivery Management
- Customer Loyalty
- Database Interface and Query Software
- Supply Ordering and Management
- Menu Pricing and Writing
Certification
- TIPS Certified
- Servsafe Certified
- Certified Beer Server
Interests
Family
Traveling
Food Related Experiences
Timeline
General Manager
Lovejoy's Bar & Grill
01.2017 - 12.2021
General Manager
Altitude Chophouse & Brewery
03.2006 - Current
Bachelor of Science - Business of Administration
University of Wyoming
Associate of Applied Science - Business Administration
Northwest College
High School Diploma -
Hernando High School
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