Benjamin O'Dell
Denison,TX
Summary
Motivated Pharmacy Technician Trainee with relevant experience in a fast-paced pharmacy environment. Skilled at maintaining accurate patient records, filling prescriptions accurately under pharmacist supervision, and effectively communicating with healthcare professionals. Strengths include knowledge of medication dispensing process, excellent customer service skills, and ability to work well in team settings. Demonstrated impact by significantly improving efficiency and accuracy in previous roles.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician Trainee
Albertsons
Denison, TX
03.2024 - Current
- Maintained proper storage and security conditions for drugs.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Called insurance companies to verify patient benefits.
- Assisted head pharmacist with filling large number of prescriptions per day.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Entered prescription information into computer databases.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Established or maintained medications and other patient profiles.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Customer Service Representative
City of Denison
Denison, TX
08.2023 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Culinary Arts
Grayson College
Denison, TXSkills
- Medication management
- Prescription processing
- Insurance verification
- Pharmaceutical storage
- Regulatory compliance
- Customer service
- Time management
- Pharmaceutical calculations
- Data entry
- HIPAA
- Insurance billing
- Patient confidentiality
- Effective communication
- Problem solving
- Effective communication skills
Affiliations
- Biking
- Gardening
Timeline
Pharmacy Technician Trainee
Albertsons
03.2024 - Current
Customer Service Representative
City of Denison
08.2023 - 03.2024
Some College (No Degree) - Culinary Arts
Grayson College
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