Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Benjamin Odom

Salt Lake City,UT

Summary

I have vast experience and worked in many different areas. I am driven, self-motivated, and reliable. I have a very energetic personality, many people say I can make connections anywhere. I love working on a team as well as tackling solo projects. Being detail-oriented and holding a task to higher expectations is how I approach my daily life.

Overview

8
8
years of professional experience

Work History

Event Logistics

Biltmore Estate
Ashville, North Carolina
05.2024 - Current
  • Organized logistics such as transportation, catering, and event set up and clean up.
  • Provided on-site support during the event set up, execution, and breakdown.
  • Arranged construction materials according to project needs.
  • Evaluated construction quality and company policies.
  • Assessed, tested and operated variety of electrical components and systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.

Bartender

Bens Tune Up
Ashville, North Carolina
07.2023 - 09.2024
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Greeted guests with friendliness and professionalism.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Resolved customer complaints in a professional manner.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Customer Service Manager/Social Media Manager

DG Reserve
Asheville, NC
01.2023 - 04.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed inventory control systems to track stock levels, delivery times and transport costs.
  • Developed content strategy to increase social media followers and engagement.
  • Collaborated with marketing team to develop creative campaigns and strategies.
  • Researched trending topics related to target audience.
  • Created compelling visuals to accompany written content.

Bartender/Catering Assistant

M-7 Solutions
Asheville, NC
08.2022 - 11.2023
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Full time / 40 + hours per week
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Assisted in setting up the bar for service shift.

Compliance Officer

HCANA
Asheville, NC
10.2022 - 02.2023
  • Maintained and revised policy procedures for general operation of compliance program.
  • Conducted reviews to foster ongoing compliance with federal and local regulations.
  • Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
  • Conducted extensive research to support regulatory findings and control weaknesses.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Full Time/ 40 hours a week

Program Assistant

Real Recovery
Asheville, NC
03.2022 - 09.2022
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Researched and planned fun activities that would be enjoyable for both residents and guests, including White water rafting, hiking & paintball.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Full Time 40+ hours per week

Wilderness Therapy Guide

SUWS Of The Carolinas
Old Fort, NC
06.2019 - 08.2020
  • Built strong support network for patients by collaborating with resources such as hiking, skills and groups.
  • Helped patients understand appropriate behaviors and responses through techniques such as behavior modeling.
  • Provided patients with emotional support during challenging processes of coping with limitations and skill development.
  • Developed appropriate and consistent structures for positive behavior reinforcement.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Full Time 40 + hours per week

Whitewater Rafting Guide

Nantahala Outdoor Center
Bryson City, NC
05.2017 - 06.2018
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting, and steps and provided assistance as needed.
  • Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable.
  • Managed a team of 13 raft guides and led many trips.
  • Full Time 40 + hours per week

Education

Wilderness First Responder - Emergency Medical Technology

SOLO Southeast
Bryson City, NC
02.2021

High School Diploma -

Cardinal Newman High School
Columbia, SC
04.2015

Some College (No Degree) -

Midlands Technical College
West Columbia, SC

Skills

  • Activity development
  • WFR, CPR, First AID, AED certification
  • Experience with substance abuse patients
  • Crisis prevention and intervention certified (CPI)
  • Documentation skills
  • Payment Collection
  • Customer Service
  • Relationship and team building
  • Cultural awareness and sensitivity
  • Brand Promotion
  • Community Engagement
  • Content Development
  • Event Planning Proficiency
  • Staff Leadership

References

Becca Balbier - b.powell40@gmail.com - (704)792-8005

Melanie Godin - melgodin6@gmail.com - (802)393-7457

Maegan Machler - HCANA - mmachler@oasis.com - (828)676-8160

Ben Engebretson - SUWS of the Carolinas - Benjamin.Engebretson@suwscarolinas.com - (828)668-7590

Timeline

Event Logistics

Biltmore Estate
05.2024 - Current

Bartender

Bens Tune Up
07.2023 - 09.2024

Customer Service Manager/Social Media Manager

DG Reserve
01.2023 - 04.2024

Compliance Officer

HCANA
10.2022 - 02.2023

Bartender/Catering Assistant

M-7 Solutions
08.2022 - 11.2023

Program Assistant

Real Recovery
03.2022 - 09.2022

Wilderness Therapy Guide

SUWS Of The Carolinas
06.2019 - 08.2020

Whitewater Rafting Guide

Nantahala Outdoor Center
05.2017 - 06.2018

Wilderness First Responder - Emergency Medical Technology

SOLO Southeast

High School Diploma -

Cardinal Newman High School

Some College (No Degree) -

Midlands Technical College

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