Benjamin Onyeibe

Led delivery of ITOM and GPS Data aggregation automation tool which increased process efficiency and site reliability exponentially by 50% making it easy for technicians to troubleshoot and resolve clients’ issues faster. Responsible for managing information technology requirements within an organization, overseeing the provisioning, capacity, performance, and availability of IT infrastructure and resources, such as computing, networking, and application resources.

Foster positive Agile mindsets by coaching teams in Agile methodologies and practices.

Pinpoint and resolving complex problems, functioning independently and assisting project managers, to mitigate task interruptions, outline solutions, and achieve timely completion of projects.

• Monitored and facilitated scrum processes and team meetings for the team.
• Uphold the framework and integrity of Scrum and Kanban mindset, values, principles and practices.
• Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
• Coached and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
• Assisted project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
• Delivered projects on time and within budget while overcoming obstacles and hurdles.
• Monitor the effectiveness of scrum team processes and performance and collaborate with the teams on changes and improvement.

Led 3 Agile teams (Web and Mobile) to meet a tight delivery deadline (3 months) to deliver new market landing page with MVP features of Product selection and ATC (Add to Cart) valued at 150m USD cost saving for the company by ensuring proper alignment and planning, removing roadblocks, reporting progress whilst keeping the team focused on the delivery objective and having fun while at it. Administer all aspects of product listing page (PLP) and product display page (PDP) to enable easy navigation and optimize customer experience.

• Employ Agile processes and frameworks to streamline development process, increase team efficiency, and reduce waste.
• Maintain prompt communication and coordination across Brazil, South Africa, Colombia, Ecuador, Peru, and Paraguay.
• Leverage comprehensive project management methodologies to drive streamlined operations.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Identified potential project risks and helped develop mitigation plans to resolve potential issues.
• Assessed team metrics and worked to drive improvements and innovate new approaches.
• Manage timesheet and time-off approvals for a 30-man team
• Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
• Worked with project and product owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Developed reports and created dashboards, providing financial-related information to make informed business decisions. Delivered timely support by tracking issues and communicating resolutions to end users.

Acted as a stand-in Scrum Master, facilitating agile events, removing impediments and protected team members from interruptions and distractions to maximize productivity.

• Assessed team metrics and worked to drive improvements and innovate new approaches.
• Documented new features and strategies as well as user stories and criteria for acceptance.
• Assessed programs to identify risks or problems to determine appropriate responses.
• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Performed cost-benefit analysis of proposed changes to business processes.

Served as contingent workforce coordinator for JC20 Clients, providing leadership support to team members supporting different client locations. Consulted technical companies by suggesting expansions and upgrades, advising on possible ROI and offering available alternatives. Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.

• Identified issues requiring improvement and set processes in place to remedy concerns.
• Crafted initiatives and solutions to deliver strategic objectives.
• Conducted enterprise capability analysis to identify potential gaps and facilitate team member on-boarding.
• Used clients' requirements to develop targeted solutions to fit specific needs.
• Maintained client relations and communications.
• Identified issues requiring improvement and set processes in place to remedy concerns.

Collaborated with stakeholders to define features, integrations and partnerships. Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.

Evaluated business processes for improvement opportunities through automation or streamlining.

• Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments
• Recommended improvements to existing or proposed systems to enhance solution functionality
• Managed diverse projects for data capture, storage and forecast analysis
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
• Collected, tracked and evaluated current business and market trend data.

Generated $100M in two quarters by proactively researching strategies to enhance company profitability, including methods on cost containment, productivity improvement, and revenue generation.Directed daily marketing, financial, human resources, and public relations activities.

Appraised company operations to identify and establish plans and improvements to optimize underperforming areas and ensure achievement of service objectives.

• Kept abreast of IT processes and advancements to update and automate systems and prepared presentations to communicate findings
• Championed supervision duties for 20-member team consisting of marketing, sales, and service employees
• Liaised with cross-functional teams and management staff to impart latest insights and strategies
• Administered requirements analyses and distributed reports of results to relevant members
• Prepared reports to record information discussed in stakeholder meetings
• Followed-up with customers and teams and implemented user acceptance testing to confirm fulfillment of established requirements and needs.