Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Ortega

Salt Lake City,UT

Summary

Resourceful Warehouse Manager with 26 years of experience directing warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.

Overview

31
31
years of professional experience

Work History

Product Manager

Steve Regan Company
03.2021 - Current
  • Maintained positive vendor relations to build strong partnerships.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.

Warehouse Manager

Power Distributors
03.2016 - 03.2021
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Provided updates on critical shipments to corporate departments and customers.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.

Warehouse Manager

Midwest Engine
09.2005 - 03.2016
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Managed over 2 million in inventory and up to 15 employees in 100 thousand square-foot warehouse.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.

Customer Service Manager

Frank Edwards Co.
02.1994 - 09.2005
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

GED -

Hillcrest High School
Midvale, UT
06.2001

Skills

  • Production planning
  • Warehouse Logistics
  • Distribution and Warehousing
  • Scheduling
  • Shipping and Receiving
  • Policy and Procedure Adherence
  • Forklift Operation
  • Order Picking and Processing
  • Unloading Cargo
  • Warehouse Management
  • Process Optimization
  • Staff Management
  • Cost reduction
  • Safety and compliance
  • Budget Management

Timeline

Product Manager

Steve Regan Company
03.2021 - Current

Warehouse Manager

Power Distributors
03.2016 - 03.2021

Warehouse Manager

Midwest Engine
09.2005 - 03.2016

Customer Service Manager

Frank Edwards Co.
02.1994 - 09.2005

GED -

Hillcrest High School

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