Benjamin Parker
Richmond,VA
Summary
Enthusiastic and motivated individual. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Customer Service Associate\Manager
Big O Tires & Service Center
08.2018 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Assistant Manager
Village Exxon
11.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service Manager
NTB-National Tire & Battery
07.2017 - 07.2018
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Automotive Service Technician
Sears Auto Center
01.1998 - 06.2017
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
High School Diploma -
Chatham High School
Chatham, VA05.1997
Skills
- Multi-Line Phone Systems
- Problem Resolution
- Cross-Functional Team Collaboration
- Guest Services
Timeline
Assistant Manager
Village Exxon
11.2022 - 12.2022
Customer Service Associate\Manager
Big O Tires & Service Center
08.2018 - 06.2023
Service Manager
NTB-National Tire & Battery
07.2017 - 07.2018
Automotive Service Technician
Sears Auto Center
01.1998 - 06.2017
High School Diploma -
Chatham High School
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